806: 6 Critical Questions to Sharpen Your Vision – Part 1 – Miranda Beeson

The Best Practices Show with Kirk Behrendt

The Best Practices Show with Kirk Behrendt

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Nội dung được cung cấp bởi ACT Dental. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được ACT Dental hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.

Cloud Realities

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CR093: Role of AI/Gen AI in cybersecurity with Corence Klop, Rabobank 44:18

cách đây 9 ngày trước44:18

Nghe Sau

Danh sách

Thích

Đã thích

44:18

AI and Generative AI are transforming cybersecurity by enhancing threat detection and response. These technologies offer unmatched accuracy and efficiency, making them crucial for protecting sensitive data. As cyber threats evolve, integrating AI into security strategies is essential. This week, Dave, Esmee and Rob talk to Corence Klop, CISO at the Rabobank, about the expanding role of AI and Generative AI in cybersecurity, and how to begin integrating these technologies into your organization. TLDR 04:45 Rob is confused about wrong AI information for a hotel booking 08:20 Conversation with Corence 33:40 How can you identify the state of flow for your end-user in agile practices? 40:50 Going to the swimming pool and disco with your daughter Guest Corence Klop: https://www.linkedin.com/in/corenceklop/ Hosts Dave Chapman: https://www.linkedin.com/in/chapmandr/ Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/ Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ Production Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/ Dave Chapman: https://www.linkedin.com/in/chapmandr/ Sound Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/ Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/ ' Cloud Realities' is an original podcast from Capgemini…

cách đây khoảng một năm trước 1:01:05

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806: 6 Critical Questions to Sharpen Your Vision – Part 1 – Miranda Beeson

Directionless driving will get you stranded — and it’s the same for your business! In part one of a four-part series, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, with a strategic plan to help you get to where you want to go. Start answering these six critical questions, and you will be on your way to the practice of your dreams! To learn the first steps to get what you want out of your practice and your life, listen to Episode 806 of The Best Practices Show!

Learn More About Miranda:

Send Miranda an email: miranda@actdental.com
Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
Send Kirk an email: kirk@actdental.com
Send Gina an email: gina@actdental.com

More Helpful Links for a Better Practice & a Better Life:

Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
Join The Best Practices Association: https://www.actdental.com/bpa
Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
Get The Best Practices Magazine for free: https://www.actdental.com/magazine
Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

Watch the video version of Episode 806: https://www.youtube.com/@actdental/videos
Watch Episode 801 with Miranda Beeson: https://www.youtube.com/watch?v=pJ58Wc6vBcU
Watch Episode 803 with Dr. Christopher Mazzola & Dr. Charlie Ward: https://www.youtube.com/watch?v=pDrA9J5hVtI
Download 6 Critical Questions: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/6%20Critical%20Questions.pdf
Read The Advantage by Patrick Lencioni: https://www.tablegroup.com/product/the-advantage
Listen to “Good Day to Have a Great Day” by Russell Dickerson: https://open.spotify.com/track/3XY1FU9onLzMYjhnuh82lZ
Read Traction by Gino Wickman: https://benbellabooks.com/shop/traction
Read Who Not How by Dan Sullivan: https://whonothow.com

Main Takeaways:

Have a clear vision of what you're building.
Share your vision with your team. You can't do it alone.
Align with your team on expected behaviors in your practice.
Inspire your team by consistently communicating your core purpose.
Don't just list out goals you want to achieve — create a plan and strategize.
Get clear on the things that are important right now, not what “feels” important.
Set aside time to think through these questions. Don't do them during a lunch break.

Snippets:

0:00 Introduction.

2:31 Why this is an important topic.

8:44 Vision is important for your culture.

16:52 Six critical questions: Understand your whys.

26:21 Six critical questions: Align on your behaviors.

31:18 Six critical questions: What do you do that sets you apart?

35:58 Six critical questions: How will you succeed?

40:45 Six critical questions: What is most important right now?

50:10 Six critical questions: Who must do what?

54:48 Final takeaways.

Miranda Beeson, MS, BSDH Bio:

Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.

Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.

300 tập

#Business #ACT Dental

The Best Practices Show with Kirk Behrendt

806: 6 Critical Questions to Sharpen Your Vision – Part 1 – Miranda Beeson

The Best Practices Show with Kirk Behrendt

published cách đây khoảng một năm trước

Chia sẻ

MP3•Trang chủ episode

806: 6 Critical Questions to Sharpen Your Vision – Part 1 – Miranda Beeson

Learn More About Miranda:

Send Miranda an email: miranda@actdental.com
Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
Send Kirk an email: kirk@actdental.com
Send Gina an email: gina@actdental.com

More Helpful Links for a Better Practice & a Better Life:

Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
Join The Best Practices Association: https://www.actdental.com/bpa
Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
Get The Best Practices Magazine for free: https://www.actdental.com/magazine
Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

Watch the video version of Episode 806: https://www.youtube.com/@actdental/videos
Watch Episode 801 with Miranda Beeson: https://www.youtube.com/watch?v=pJ58Wc6vBcU
Watch Episode 803 with Dr. Christopher Mazzola & Dr. Charlie Ward: https://www.youtube.com/watch?v=pDrA9J5hVtI
Download 6 Critical Questions: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/6%20Critical%20Questions.pdf
Read The Advantage by Patrick Lencioni: https://www.tablegroup.com/product/the-advantage
Listen to “Good Day to Have a Great Day” by Russell Dickerson: https://open.spotify.com/track/3XY1FU9onLzMYjhnuh82lZ
Read Traction by Gino Wickman: https://benbellabooks.com/shop/traction
Read Who Not How by Dan Sullivan: https://whonothow.com

Main Takeaways:

Have a clear vision of what you're building.
Share your vision with your team. You can't do it alone.
Align with your team on expected behaviors in your practice.
Inspire your team by consistently communicating your core purpose.
Don't just list out goals you want to achieve — create a plan and strategize.
Get clear on the things that are important right now, not what “feels” important.
Set aside time to think through these questions. Don't do them during a lunch break.

Snippets:

0:00 Introduction.

2:31 Why this is an important topic.

8:44 Vision is important for your culture.

16:52 Six critical questions: Understand your whys.

26:21 Six critical questions: Align on your behaviors.

31:18 Six critical questions: What do you do that sets you apart?

35:58 Six critical questions: How will you succeed?

40:45 Six critical questions: What is most important right now?

50:10 Six critical questions: Who must do what?

54:48 Final takeaways.

Miranda Beeson, MS, BSDH Bio:

300 tập

#Business #ACT Dental

Tất cả các tập

The Best Practices Show with Kirk Behrendt

1
870: The Oral-Systemic Myth – Katrina Sanders 45:40

cách đây 23 hours trước45:40

45:40

You may have a healthy practice. But do you have healthy patients? In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Katrina Sanders, The Dental WINEgenist, to expose some of the biggest myths of the oral-systemic link869. Doing the bare minimum is not enough! To help patients achieve better health and a better quality of life, listen to Episode 870 of The Best Practices Show! Learn More About Katrina: Send Katrina an email: info@katrinasanders.com Join Katrina on Facebook: https://www.facebook.com/TheDentalWINEgenist Follow Katrina on Instagram: https://www.instagram.com/thedentalwinegenist Learn more on Katrina’s website: https://katrinasanders.com Register for Katrina’s Oral-Systemic Myth course (August 1, 2025): https://www.eventbrite.com/e/the-oral-systemic-myth-august-1-2025-tickets-1267455015069 More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 870: https://www.youtube.com/@actdental/videos Main Takeaways: If you see something, say something. Don't wait for other doctors to address it. Believing that you're doing enough for your patients is the biggest myth. Go beyond the bare minimum when doing health history exams. Don't assume your patients know about the oral-systemic link. Make your dentistry transformational, not transactional. Define what 100% health looks like for your patients. Snippets: 0:00 Introduction. 1:55 Katrina’s background. 4:54 Why this is an important topic. 8:53 What does 100% health look like? 14:14 The perio-systemic link, explained. 23:37 Do your patients understand the oral-systemic link? 28:57 Go beyond a prophy during a prophy appointment. 34:04 Don't just fix teeth, change lives. 35:55 Final thoughts. 39:47 More about Katrina and how to get in touch. Katrina M. Sanders RDH, BSDH, M.Ed, RF Bio: In the ever-changing world of dental science where research, technology, and techniques for patient care are constantly evolving, dental professionals look to continuing education to provide insight, deliver actionable steps, empower, and create a dramatic impact within their clinical practice. With wit, charm, and a dash of humor, Katrina Sanders enchants dental professionals with her course deliverables, insightful content, and delightful inspiration. Her message of empowerment rings mighty throughout her lectures and stirs a deep sense of motivation amongst course participants. Katrina is the Clinical Liaison for AZPerio, the country's largest periodontal practice. She performs clinically, working alongside Diplomates to the American Board of Periodontology in the surgical operatory. Katrina perfected techniques during L.A.N.A.P. surgery, suture placement, IV therapy, and blood draws. She instructs on collaborative professionalism and standard-of-care protocols while delivering education through hygiene boot camps and study clubs.…

The Best Practices Show with Kirk Behrendt

1
869: The Future of Private Practice: Debra’s Top Tips from the APDP Meeting – Debra Engelhardt-Nash 52:56

cách đây 3 ngày trước52:56

52:56

We've all heard that private practice dentistry is dying. But now is the best time to own and grow your practice! In this episode of Practical Solutions Day, Kirk Behrendt brings back Debra Engelhardt-Nash, co-founder of The Nash Institute, to share highlights from the latest APDP meeting that will empower you and your team to create a better practice and a better life. To hear Debra’s top tips from the top dentists, listen to Episode 869 of The Best Practices Show! Learn More About Debra: Give Debra a call: (704) 904-3459 Send Debra an email: debraengelhardtnash@gmail.com Follow Debra on Instagram: https://www.instagram.com/debraengnash Book Debra for speaking or consulting: https://debraengelhardtnash.com Register for Debra’s Dental Business School course: https://www.thenashinstitute.com/upcoming-events/dental-business-school Register for Debra’s Team Communication Skills course: https://www.thenashinstitute.com/upcoming-events/team-communication-skills Register for the Academy for Private Dental Practice event (February 26-28, 2026): https://apdp.regfox.com/apdp-2026 More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 869: https://www.youtube.com/@actdental/videos Main Takeaways: Focus on your team culture. See your team as an asset, not a liability. Identify and remove the “arsonists” on your team. Gratitude is intentional. Reflect on how you choose to express it. Allow your team to “coach up”. Be open to receiving their feedback. Overcommunicate with your team. Don't serve them just an “empty bowl”. Don't be a chair. Exceed expectations rather than doing only what's expected. Snippets: 0:00 Introduction. 0:59 Why this is an important topic. 7:48 About APDP and their partnership with the Nash Institute. 15:03 Highlights from the APDP: Walk the talk. 17:21 Highlights from the APDP: Overcommunicate. 18:53 Highlights from the APDP: Don't be a chair. 21:46 Highlights from the APDP: Fireproofing versus firefighting. 24:39 Highlights from the APDP: Do you have arsonists on your team? 26:52 Highlights from the APDP: Coaching up. 29:32 Highlights from the APDP: The strength of the wolf and the pack. 30:30 Highlights from the APDP: Gratitude is intentional. 33:31 Highlights from the APDP: Solutions to the hygienist shortage. 36:51 Highlights from the APDP: See your team as an asset. 38:36 Highlights from the APDP: Explaining the why is important. 40:37 Highlights from the APDP: Engagement versus retention. 41:38 Future APDP events. 44:36 Final thoughts. 46:00 More about Debra’s courses. Debra Engelhardt-Nash Bio: Debra is a trainer, author, presenter, and consultant. Having been in dentistry for over 30 years, she engages organizations and study groups nationally and internationally. She is a continual presenter for the American Dental Association, the American Academy of Cosmetic Dentistry, and the Chicago Dental Society Midwinter Meeting. Debra is a founding member of The Nash Institute and past president of the National Academy of Dental Management Consultants. She is an active member of the American Dental Assistants Association, the American Academy of Dental Practice Administration, and the Speakers Consulting Network. She has been repeatedly recognized by Dentistry Today as a leader in continuing dental education and as a leader in dental consulting. She is also a member of the American Dental Association’s Dental Practice Management Advisory Board, and recently became the president of the Academy for Private Dental Practice. Debra is married to cosmetic dentist and dental educator, Dr. Ross Nash, of The Nash Institute for Dental Learning. She continues to work in his busy practice, doing exactly what she preaches.…

The Best Practices Show with Kirk Behrendt

1
868: Metric Mondays: Understanding Overhead Percentage: The Silent Profit Killer – Dr. Barrett Straub 26:27

cách đây 5 ngày trước26:27

26:27

Something is quietly killing your profit — and it’s not what you think! In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down one of the most misunderstood numbers in dentistry. They explain the myths of overhead percentage, what a healthy overhead percentage looks like, and ways for you to lower it if it’s too high. To better understand where your money is going, listen to Episode 868 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 868: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Main Takeaways: Understand what it costs to run your business. Healthy practices have overhead between 55% and 65%. Your expenses should not grow at the rate of your revenue. When your overhead is too high, that means there is less money. Is your overhead too high due to overspending or a tight profit margin? If you're unhappy with your overhead, don't get emotional. Get educated. Snippets: 0:00 Introduction. 1:42 Overhead percentage, explained. 3:55 Why doctor compensation isn't included in overhead. 6:16 Why you need to worry about overhead. 8:11 Overhead expenses, simplified. 10:32 How to lower your overhead percentage: Spend less. 16:19 How to lower your overhead percentage: Increase your profit margin. 20:10 Last thoughts. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth. (Video) (Need to update timestamps) 867: From Artist to Technician: Unlocking the Power of Whole-Brain Dentistry – Dr. Charlie Ward & Joshua Polansky Are you a dentist who is an artist, scientist, or maybe even a therapist? In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Charlie Ward, visiting faculty member from The Pankey Institute, and Joshua Polansky, owner of Niche Dental Studio, to share how success in dentistry requires both hemispheres of your brain. Dentistry isn't just fixing teeth! To learn why both sides matter and how to develop the different skill sets you need, listen to Episode 867 of The Best Practices Show! Learn More About Dr. Ward & Joshua: Send Dr. Ward an email: charlie@bmoredentalarts.com Follow Dr. Ward on Instagram: https://www.instagram.com/drcwarddds Learn more about Dr. Ward’s practice: https://www.baltimoredentalarts.com Watch Dr. Ward’s webinars: https://restorativenation.com Follow Joshua on Instagram: https://www.instagram.com/nichedentalstudio Learn more about Joshua’s dental lab: https://nichedentalstudio.com Register for Dr. Mazzola & Dr. Ward’s Mastering Treatment Planning course (October 2-4, 2025): https://pankey.org/registration/?courseId=17004&tuition=0&lodging=true Register for Dr. Ward’s Mastering Aesthetic Restorative Dentistry course (June 17-20, 2026): https://pankey.org/course-category/mard Register for Dr. Mazzola & Dr. Ward’s Mastering Dental Photography course (July 30, 2026 to August 1, 2026): https://pankey.org/registration/?courseId=17781&tuition=0&lodging=true Learn More About ACT Dental: ACT’s webinars: https://www.actdental.com/135 ACT’s website: https://www.actdental.com ACT’s Instagram: https://www.instagram.com/actdental ACT’s YouTube: https://www.youtube.com/actdental ACT’s Facebook: https://www.facebook.com/actdental ACT’s LinkedIn: https://www.linkedin.com/company/3137520/admin/feed/posts/ ACT’s Twitter: https://twitter.com/actdental More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Main Takeaways: Don't just tap into the analytical and technical side of your brain. Dentistry also requires a high level of artistry and creativity. Develop the emotional maturity to not strive for perfection. In working with patients, you need emotional intelligence. Look within to identify your strengths and weaknesses. Quotes: “My buddy Mike, years ago, told me — let's call it a midlife crisis that I was having at 39, or whatever it was. I was telling him, ‘I really want to do more aesthetic dentistry. This is where I enjoy my work the most.’ He was like, ‘Yeah, that makes sense. You're an artist and a teacher.’ I was like, ‘That doesn't sound like me. What?’ Then, I thought about it. I was like, ‘I do the aesthetic things so that I can photograph them so I can show other people how to do it. It's exactly what I am.’ I didn't realize that until then. So, am I more of one than the other? I think I was artistic before I was systematic.” (6:18—7:02) -Dr. Ward “I also used to strive for perfection. The only thing that it did for me was lead me to burnout, smoking, and drinking. Perfection is deadly. I would actually say striving for perfection is dangerous.” (13:11—13:31) -Joshua “I'm a very open-minded person. When I see good work, I don't shit on it. I say, ‘Oh my God, that's amazing.’ So, I keep taking in what I think is perfect, and then I keep trying to make subtle changes to try to make it better. But I'm not striving for what I used to deem as perfection because, in all honesty — this isn't like a cliché thing — it does not exist. It does not exist. It just doesn't exist, and you have to be mature enough to understand that it doesn't exist.” (13:50—14:23) -Joshua “I don't want to say this, but for a doctor, I think striving for perfection is a little easier because their prep gets covered by [the dental tech’s] work. Our work is out there for the world. Like, when we look at our work, it's hard. You're naked to the world. If you see something is off, it's off. That's why I see what Charlie sees in this case. I do. But I think it looks good. I just think it looks good. And I think once you start sacrificing “excellent” for “perfection”, that's when you make mistakes. He'll go to [“fix”] it. He'll make it worse. The patient will say, ‘Oh, I used to like how it was.’ Now, you go down a rabbit hole of you have to remake them. Now, I get angry. So, it gets crazy. I think we have to be mature and know where to draw the line. The problem, I think, for young dentists is they haven't understood where that line is yet. That's where that chaos evolves. So, when I say that perfection is dangerous, I would follow that by saying you should probably go through a period of — not torture, but you should feel pain until you understand where your bar is. You should set a bar for yourself.” (14:25—15:41) -Joshua “I always saw Josh as an artist that became a technician through, I'll say necessity, exactly as he described it. I like the way he put it. Like, we see things a certain way. We see things through a certain lens or a certain perspective. So, when I'm taking a photo of something, I think Josh sees things similar to the way I see them. I think just as I became more technical to make my systems better, he had to become more technical to deal with the type of cases that he was doing. It wasn't all single centrals anymore, that he was hand-layering 15 single centrals to get the right one. He was trying to figure out how to deal with a hybrid that was fracturing. We need to know technical information about thicknesses of materials and torques and screw sizes. Like, all of these things are not artistic anymore.” (15:55—16:51) -Dr. Ward “I think that we both have to be technical because we both own businesses. I think that running a business from a creative side only could become very detrimental because our artistics have a lot of feelings. We always feel a certain way. In running a company, I think that that would be a problem. I know a lot of technicians who run their businesses off their feelings. Unfortunately, they don't really work out. So, at some point, the analytical side has to kick over and take over. Charlie and I, as we worked together over the last however many years, we both went into business also at the same time together. Charlie has grown into a bigger practice with more associates. I've grown into a bigger lab with more employees. So, I think that that's another reason our left side kind of built out of necessity. That was a survival thing. Like, ‘Sink or swim. If I don't think like this, I will probably go out of business.’” (17:12—18:18) -Joshua “I think I'm more creative because I enjoy creativity. I don't enjoy analytical stuff. I don't enjoy Newton Centimeters. I know it all, but it doesn’t get my juices flowing, whereas creativity still gets me excited. Not just in the dental world, but I love art. I love creativity. I love seeing things differently. So, I think I'm more creative. However, I think I used to be way more creative. I think that the adult may have entered the room with me and kind of keeps me — there's a dialogue, and I think there's an adult that now keeps me on a leash, where he knows I used to be free. I know now that people depend on me. I have a team. I have a lot of people that look at me. They look — not up to me, but I mentor people. I have to take it more seriously. So, although I enjoy being more creative and saying what I want, doing what I want, and acting like I want, I think the left brain kicks in and tells me like, ‘Calm it down a little bit.’” (18:34—19:46) -Joshua “It's interesting why we would become more technical. I think as I'm hearing Josh say that, I'm sure I became more technical the longer I owned my business and the more I wanted that to grow and be successful. I think that from a chairside dentist's perspective, I wanted to be better. I think I realized two things. I wasn't going to do the things to the level that I wanted to do them unless I became more systematic — that I would have the most control if I could be more systematic. That also allowed me to be able to teach it to other people because I can then conceptualize what I was doing.” (19:49—20:46) -Dr. Ward “It's not just a creative and a technical. There's also, I think, a very big emotional component to this on how to actually have this inner dialogue and then extrapolate that to the public that's your patient, that's your team member.” (22:23—22:40) -Joshua “One of the reasons why we became so technical out of necessity is we are not artists by nature. It's what we want to be when we make teeth or when we’re a dentist. But by definition of our job, we are problem solvers. People only come to us with problems. Making teeth is a problem. That patient went to Charlie because it's a problem. And we have to solve these problems. So, when these problems arise, I feel like our right and left have this crazy fight inside, and it's like a nanosecond. But then, our emotional intelligence kicks in on how to explain this to somebody to — not only get what we want, because that sounds very manipulative, but we can explain it in a way to guide it towards what our decision was. Where I think if you're . . . an emotional person, you just yell something out, it might be what is reality, but now we're not on a path to solving the problem because now you scared the patient. Or you yelled at the technician, and now . . . So, you have to have an emotional component that I think is the glue between the right and the left to be able to move with the world in order to solve the problems that you're tasked with every day.” (23:03—24:15) -Joshua “Most of us in dentistry are very technical people. But that emotional component — that you have to work with people — is part of that. The fact that you're dealing with such an emotional part of the body, not just what it shows when you smile, but also that people are very vulnerable, and they have to allow us to work on them. So, if we're not using that right side of our brain that is creative and emotional and we're only using the left side of our brain, at some point, we're going to have issues that are difficult for us to deal with. So, we've got to tap into both.” (28:15—28:57) -Dr. Ward “Look inside of yourself. Everyone has their strengths and weaknesses. I would say look to other people to help define what your strengths and weaknesses are, which is pretty hard because you have to be vulnerable and take some criticism. But you don't really see yourself. Like we were talking about our wives earlier, my wife has definitely pointed out things to me that I can work on. I think that once you hear them, you have to...…

The Best Practices Show with Kirk Behrendt

1
867: From Artist to Technician: Unlocking the Power of Whole-Brain Dentistry – Dr. Charlie Ward & Joshua Polansky 35:04

cách đây 8 ngày trước35:04

35:04

Are you a dentist who is an artist, scientist, or maybe even a therapist? In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Charlie Ward, visiting faculty member from The Pankey Institute, and Joshua Polansky, owner of Niche Dental Studio, to share how success in dentistry requires both hemispheres of your brain. Dentistry isn't just fixing teeth! To learn why both sides matter and how to develop the different skill sets you need, listen to Episode 867 of The Best Practices Show! Learn More About Dr. Ward & Joshua: Send Dr. Ward an email: charlie@bmoredentalarts.com Follow Dr. Ward on Instagram: https://www.instagram.com/drcwarddds Learn more about Dr. Ward’s practice: https://www.baltimoredentalarts.com Watch Dr. Ward’s webinars: https://restorativenation.com Follow Joshua on Instagram: https://www.instagram.com/nichedentalstudio Learn more about Joshua’s dental lab: https://nichedentalstudio.com Register for Dr. Mazzola & Dr. Ward’s Mastering Treatment Planning course (October 2-4, 2025): https://pankey.org/registration/?courseId=17004&tuition=0&lodging=true Register for Dr. Ward’s Mastering Aesthetic Restorative Dentistry course (June 17-20, 2026): https://pankey.org/course-category/mard Register for Dr. Mazzola & Dr. Ward’s Mastering Dental Photography course (July 30, 2026 to August 1, 2026): https://pankey.org/registration/?courseId=17781&tuition=0&lodging=true Learn More About ACT Dental: ACT’s webinars: https://www.actdental.com/135 ACT’s website: https://www.actdental.com ACT’s Instagram: https://www.instagram.com/actdental ACT’s YouTube: https://www.youtube.com/actdental ACT’s Facebook: https://www.facebook.com/actdental ACT’s LinkedIn: https://www.linkedin.com/company/3137520/admin/feed/posts/ ACT’s Twitter: https://twitter.com/actdental More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Main Takeaways: Don't just tap into the analytical and technical side of your brain. Dentistry also requires a high level of artistry and creativity. Develop the emotional maturity to not strive for perfection. In working with patients, you need emotional intelligence. Look within to identify your strengths and weaknesses. Quotes: “My buddy Mike, years ago, told me — let's call it a midlife crisis that I was having at 39, or whatever it was. I was telling him, ‘I really want to do more aesthetic dentistry. This is where I enjoy my work the most.’ He was like, ‘Yeah, that makes sense. You're an artist and a teacher.’ I was like, ‘That doesn't sound like me. What?’ Then, I thought about it. I was like, ‘I do the aesthetic things so that I can photograph them so I can show other people how to do it. It's exactly what I am.’ I didn't realize that until then. So, am I more of one than the other? I think I was artistic before I was systematic.” (6:18—7:02) -Dr. Ward “I also used to strive for perfection. The only thing that it did for me was lead me to burnout, smoking, and drinking. Perfection is deadly. I would actually say striving for perfection is dangerous.” (13:11—13:31) -Joshua “I'm a very open-minded person. When I see good work, I don't shit on it. I say, ‘Oh my God, that's amazing.’ So, I keep taking in what I think is perfect, and then I keep trying to make subtle changes to try to make it better. But I'm not striving for what I used to deem as perfection because, in all honesty — this isn't like a cliché thing — it does not exist. It does not exist. It just doesn't exist, and you have to be mature enough to understand that it doesn't exist.” (13:50—14:23) -Joshua “I don't want to say this, but for a doctor, I think striving for perfection is a little easier because their prep gets covered by [the dental tech’s] work. Our work is out there for the world. Like, when we look at our work, it's hard. You're naked to the world. If you see something is off, it's off. That's why I see what Charlie sees in this case. I do. But I think it looks good. I just think it looks good. And I think once you start sacrificing “excellent” for “perfection”, that's when you make mistakes. He'll go to [“fix”] it. He'll make it worse. The patient will say, ‘Oh, I used to like how it was.’ Now, you go down a rabbit hole of you have to remake them. Now, I get angry. So, it gets crazy. I think we have to be mature and know where to draw the line. The problem, I think, for young dentists is they haven't understood where that line is yet. That's where that chaos evolves. So, when I say that perfection is dangerous, I would follow that by saying you should probably go through a period of — not torture, but you should feel pain until you understand where your bar is. You should set a bar for yourself.” (14:25—15:41) -Joshua “I always saw Josh as an artist that became a technician through, I'll say necessity, exactly as he described it. I like the way he put it. Like, we see things a certain way. We see things through a certain lens or a certain perspective. So, when I'm taking a photo of something, I think Josh sees things similar to the way I see them. I think just as I became more technical to make my systems better, he had to become more technical to deal with the type of cases that he was doing. It wasn't all single centrals anymore, that he was hand-layering 15 single centrals to get the right one. He was trying to figure out how to deal with a hybrid that was fracturing. We need to know technical information about thicknesses of materials and torques and screw sizes. Like, all of these things are not artistic anymore.” (15:55—16:51) -Dr. Ward “I think that we both have to be technical because we both own businesses. I think that running a business from a creative side only could become very detrimental because our artistics have a lot of feelings. We always feel a certain way. In running a company, I think that that would be a problem. I know a lot of technicians who run their businesses off their feelings. Unfortunately, they don't really work out. So, at some point, the analytical side has to kick over and take over. Charlie and I, as we worked together over the last however many years, we both went into business also at the same time together. Charlie has grown into a bigger practice with more associates. I've grown into a bigger lab with more employees. So, I think that that's another reason our left side kind of built out of necessity. That was a survival thing. Like, ‘Sink or swim. If I don't think like this, I will probably go out of business.’” (17:12—18:18) -Joshua “I think I'm more creative because I enjoy creativity. I don't enjoy analytical stuff. I don't enjoy Newton Centimeters. I know it all, but it doesn’t get my juices flowing, whereas creativity still gets me excited. Not just in the dental world, but I love art. I love creativity. I love seeing things differently. So, I think I'm more creative. However, I think I used to be way more creative. I think that the adult may have entered the room with me and kind of keeps me — there's a dialogue, and I think there's an adult that now keeps me on a leash, where he knows I used to be free. I know now that people depend on me. I have a team. I have a lot of people that look at me. They look — not up to me, but I mentor people. I have to take it more seriously. So, although I enjoy being more creative and saying what I want, doing what I want, and acting like I want, I think the left brain kicks in and tells me like, ‘Calm it down a little bit.’” (18:34—19:46) -Joshua “It's interesting why we would become more technical. I think as I'm hearing Josh say that, I'm sure I became more technical the longer I owned my business and the more I wanted that to grow and be successful. I think that from a chairside dentist's perspective, I wanted to be better. I think I realized two things. I wasn't going to do the things to the level that I wanted to do them unless I became more systematic — that I would have the most control if I could be more systematic. That also allowed me to be able to teach it to other people because I can then conceptualize what I was doing.” (19:49—20:46) -Dr. Ward “It's not just a creative and a technical. There's also, I think, a very big emotional component to this on how to actually have this inner dialogue and then extrapolate that to the public that's your patient, that's your team member.” (22:23—22:40) -Joshua “One of the reasons why we became so technical out of necessity is we are not artists by nature. It's what we want to be when we make teeth or when we’re a dentist. But by definition of our job, we are problem solvers. People only come to us with problems. Making teeth is a problem. That patient went to Charlie because it's a problem. And we have to solve these problems. So, when these problems arise, I feel like our right and left have this crazy fight inside, and it's like a nanosecond. But then, our emotional intelligence kicks in on how to explain this to somebody to — not only get what we want, because that sounds very manipulative, but we can explain it in a way to guide it towards what our decision was. Where I think if you're . . . an emotional person, you just yell something out, it might be what is reality, but now we're not on a path to solving the problem because now you scared the patient. Or you yelled at the technician, and now . . . So, you have to have an emotional component that I think is the glue between the right and the left to be able to move with the world in order to solve the problems that you're tasked with every day.” (23:03—24:15) -Joshua “Most of us in dentistry are very technical people. But that emotional component — that you have to work with people — is part of that. The fact that you're dealing with such an emotional part of the body, not just what it shows when you smile, but also that people are very vulnerable, and they have to allow us to work on them. So, if we're not using that right side of our brain that is creative and emotional and we're only using the left side of our brain, at some point, we're going to have issues that are difficult for us to deal with. So, we've got to tap into both.” (28:15—28:57) -Dr. Ward “Look inside of yourself. Everyone has their strengths and weaknesses. I would say look to other people to help define what your strengths and weaknesses are, which is pretty hard because you have to be vulnerable and take some criticism. But you don't really see yourself. Like we were talking about our wives earlier, my wife has definitely pointed out things to me that I can work on. I think that once you hear them, you have to look and say, ‘Okay, creativity is my strength, so I don't need to work on that. But I do have issues with frustrations when it comes to solving problems. So, look into working on that.’ That's how I think I changed, was recognizing where my weaknesses were and being open enough to work on my weaknesses.” (29:09—29:55) -Joshua Snippets: 0:00 Introduction. 0:49 Are you a right or left-brained dentist? 5:53 Being a technician versus being an artist: Dr. Ward. 10:03 Why perfection is dangerous. 15:46 Being a technician versus being an artist: Joshua. 21:57 Incorporating the emotional component. 25:59 Final thoughts. 31:06 More about Joshua and Dr. Ward and how to get in touch. Dr. Charlie Ward Bio: After graduating from the University of Maryland with a Bachelor of Science degree in 2004, he went straight into the University of Maryland School of Dentistry. He earned his DDS degree in 2008, and since then he has completed the Essentials courses and many others at the esteemed Pankey Institute, where he now serves as visiting faculty. He is currently a member of the Maryland State Dental Association and the Academy of General Dentistry. Joshua Polansky Bio: Joshua Polansky earned his Bachelor of Arts degree, Summa Cum Laude, from Rutgers University in 2004. While working part-time at a dental laboratory, he took advantage of an opportunity to apprentice with distinguished master technician, Olivier Tric, of Oral Design Chicago. His eyes were opened to a whole new world of possibilities, and he made the decision to become a master dental technician following the path that Tric had forged. Joshua continued to acquire technical skills by studying in Europe with other mentors and experts in the field, such as Klaus Mutertheis. He earned his master’s degree in dental ceramics at the UCLA Center for Esthetic Dentistry under Dr. Edward Mclaren, and continued his training under Jungo Endo and Hiroaki Okabe at UCLA’s Advanced Prosthodontics and Maxillofacial Program working on faculty and residents cases. Joshua currently resides in Cherry Hill, New Jersey, where he is the owner and operator of Niche Dental Studio.…

The Best Practices Show with Kirk Behrendt

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866: Hourly vs. Salary: The Legal Do’s and Don’ts Every Dentist Must Know – Alan Twigg 53:08

cách đây 10 ngày trước53:08

53:08

Should you pay your team hourly or salary? Before you decide, there are some important things to know and consider! In this episode of Practical Solutions Day, Kirk Behrendt brings in Alan Twigg, co-owner of Bent Ericksen & Associates, to demystify the key differences and explain the most surprising misconceptions of paying a salary. To find out which one is right for your practice, listen to Episode 866 of The Best Practices Show! Learn More About Alan: Give Alan a call: (800) 679-2760 Send Alan an email: alan@bentericksen.com Join Bent Ericksen on Facebook: https://www.facebook.com/BentEricksenAssociates Learn more about Bent Ericksen: https://bentericksen.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 866: https://www.youtube.com/@actdental/videos Study the Department of Labor’s exemption categories: https://www.dol.gov/agencies/whd/fact-sheets/17a-overtime Main Takeaways: Think about your intention with salary. Who will benefit? Don't assume that paying a salary will make your life easier. Paying a salary does not mean you can do whatever you want. Understand common salary misconceptions to stay out of trouble. Be aware of the administrative burdens that come with going salary. Know the difference between exempt and non-exempt classifications. Laws and requirements differ by state. Know which ones apply to you. Snippets: 0:00 Introduction. 2:29 Alan’s background. 3:40 The biggest misconceptions about salary. 13:20 Do you pay extra for CE, team meetings, and other special events? 15:03 Time off with pay, explained. 19:23 Does your team have to take vacations when you do? 23:22 Utilize a vacation request form. 25:43 Daily salary, explained. 28:03 Trends and best practices for new associates. 30:42 Working interviews, explained. 33:58 Skills assessments, explained. 37:03 Should everyone be hourly or salary? 40:07 Misconceptions about breaks, lunches, huddles, and staying over. 45:59 Final thoughts. 47:39 About Bent Ericksen and how to get in touch. Alan Twigg Bio: Alan Twigg is the co-owner of Bent Ericksen & Associates. For over 10 years, he has guided thousands of clients and consultants through the ever-changing world of HR and employment compliance. He is a speaker, consultant, and author who is passionate about bringing education and peace of mind to such a confusing topic. As a strong proponent of symbiotic employer-employee relations, Alan is passionate about teamwork and positive work cultures, with an emphasis on long-term personnel retention and employment compliance, where his solutions-oriented outlook excels.…

The Best Practices Show with Kirk Behrendt

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865: Metric Mondays: How Many Days Do You Work for Free? – Dr. Barrett Straub 16:07

cách đây 12 ngày trước16:07

16:07

How many days do you work for free? You're probably thinking, “I don't!” But you may be shocked after doing the math. In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down a new important KPI: days worked for free. They explain why it happens, how to calculate this number, and what you can do after knowing the data. Stop working too many days for too little money! To learn how, listen to Episode 865 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 865: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Main Takeaways: Time is the new rich. Control over time is more valuable than money. To start collecting revenue, you need to work fewer days for free. Learn how to calculate the number of days you worked for free. Figure out how many days you are willing to work for free. Work requires energy and effort. Don't do it for no pay! Snippets: 0:00 Introduction. 1:59 How many days are you working for free? 2:45 Days worked for free, explained. 3:54 The simple math. 9:01 Last thoughts. 12:33 Why you need to join the BPA. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

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864: Why Your Patients Are in Perio Purgatory – Rachel Wall 37:03

cách đây 15 ngày trước37:03

37:03

Your patients aren't truly healthy, but they're also not losing teeth. This “gray area” is keeping them in perio purgatory! In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Rachel Wall, CEO and founder of Inspired Hygiene, to explain what perio purgatory is, why it’s dangerous, and how to pull patients out of it to improve their health. To learn how to put an end to your perio blindness, listen to Episode 864 of The Best Practices Show! Learn More About Rachel: Follow Rachel on Instagram: https://www.instagram.com/inspiredhygiene Join Rachel on Facebook: https://www.facebook.com/InspiredHygiene Book your discovery meeting with Inspired Hygiene: https://www.inspiredhygiene.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 864: https://www.youtube.com/@actdental/videos Read Beat the Heart Attack Gene by Dr. Bradley Bale and Dr. Amy Doneen: https://baledoneen.com/bdm-books Read Healthy Heart, Healthy Brain by Dr. Bradley Bale and Dr. Amy Doneen: https://baledoneen.com/bdm-books Watch Dr. Amy Doneen’s Women’s Heart Health Webinar: https://www.youtube.com/watch?v=iKo-4sSo7wM Get Inspired Hygiene’s Standard of Care Worksheet: https://inspiredhygiene.com/standard-of-care-worksheet Main Takeaways: There is a connection between periodontal disease and other fatal health conditions. Recognize the red flags for diseases such as heart attack, stroke, type 2 diabetes. Collaborate with your team to develop a very clearly written standard of care. Your patients trust you. Always tell them if they have periodontal disease. Find ways to overcome the lack of capacity for your hygiene patients. Chronic inflammation is not healthy! Don't develop perio blindness. Practice your verbal skills and make perio matter to your patients. Snippets: 0:00 Introduction. 0:44 Rachel’s background. 2:56 Why this is an important topic. 6:14 The link between periodontal disease and fatal diseases. 9:06 Why patients fall into perio purgatory. 11:12 Migraines can be red flags. 14:23 Overcome lack of capacity in your hygiene schedule. 16:55 Get off the prophy hamster wheel. 19:20 Use a collaborative approach to diagnosis. 20:30 The importance of verbal skills. 24:21 Bleeding blindness, explained. 26:32 Everything revolves around your standard of care. 30:10 Final thoughts. 33:22 More about Inspired Hygiene. Rachel Wall, RDH, Bio: Rachel Wall, RDH, BS, coaches dental teams to build highly productive hygiene departments by implementing systems for high-quality periodontal care, enrolling restorative care through hygiene and letting go of negative mindsets and old beliefs while managing the logistics of a high-performance hygiene department. Drawing from her 20-plus years of experience as a hygienist and practice administrator, Rachel delivers to-the-point clinical speaking presentations around the country. Her interactive teaching style coupled with a workshop environment creates a learning space where dentists and team members are compelled to get to the heart of what’s held them back, and inspire them to reach for more for themselves and their practices.…

The Best Practices Show with Kirk Behrendt

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863: Want to Drop a Few PPOs? Here is What You Should Consider – Sandi Hudson 49:12

cách đây 17 ngày trước49:12

49:12

Are you overwhelmed trying to navigate PPOs? Then keep listening! In this episode of Practical Solutions Day, Kirk Behrendt brings back Sandi Hudson, founder of Unlock the PPO, to decode some of the biggest challenges when dropping PPOs. You didn't go to dental school to deal with insurance. Let the experts do it for you! To learn more about Sandi’s company and the key things to consider before dropping PPOs, listen to Episode 863 of The Best Practices Show! Learn More About Sandi: Join Sandi on Facebook: https://www.facebook.com/UnlockThePPO Follow Sandi on Instagram: https://www.instagram.com/unlocktheppo Learn more about Unlock the PPO: https://unlocktheppo.com Learn More About ACT Dental: ACT’s webinars: https://www.actdental.com/135 ACT’s website: https://www.actdental.com ACT’s Instagram: https://www.instagram.com/actdental ACT’s YouTube: https://www.youtube.com/actdental ACT’s Facebook: https://www.facebook.com/actdental ACT’s LinkedIn: https://www.linkedin.com/company/3137520/admin/feed/posts/ ACT’s Twitter: https://twitter.com/actdental More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Main Takeaways: Fee-for-service dentistry is more alive than ever. Understand how shared network agreements work. It’s not just you — this topic is overwhelming for all practices. Think about the direction of your practice before dropping PPOs. Don't be passive when signing contracts. Know what you're agreeing to. Audit your EOBs at least once a month and know what should be coming in. Be patient when trying to negotiate with reps. It may take months for a response. Pay attention to letters from insurance, even when they don't seem relevant to you. Quotes: “Delta is the only major company left where it's a standalone contract. But pretty much everybody else has multiple shared network agreements with other companies. So, it's no longer just who do you sign a contract with, or who do you want to be in-network with? It's understanding for whatever I signed, what else comes along with that? What else am I agreeing to? And the way this all should be said is, there should have to be permission given for a dentist to be opted into these shared network agreements. Unfortunately, it's the reverse. You're automatically opted in, and the burden is on you to opt out. So, you can't really be passive about it and assume that, ‘Well, I didn't know about that. I never signed anything, so it must not affect me.’ It's the opposite. Nobody is asking your permission anymore. It's, here's this new agreement. You can probably opt out of it if you want to, but you're going to have to be the one that takes the initiative to opt out if it's not the right fit for your office.” (6:36—7:39) -Sandi “I say to a lot of offices it's kind of like Jenga. You're plugging in this game of, what does this all mean? What things affect me in a good way versus a bad way? How do I agree to the things that might actually be beneficial for me, and how do I get myself out of the things that are not? That part has all changed. Five years ago, we still saw a lot of shared network agreement changes coming. But ten years ago was completely different than what we're looking at now. So, for offices who are actually trying to see patients, they didn't go to dental school to deal with all of these intricacies of contracting. So, to have the time to map this all out where you're trying to take care of patients and actually deliver dentistry, this has become its own subset to such a degree that it's very difficult to manage alongside of patient care. It's a lot.” (7:41—8:41) -Sandi “The reality is it's overwhelming for everybody, these shared network agreements. Not just the dentist’s side, but the reps on the other side who work for the insurance companies are dealing with it all on their end of things. And honestly, we've had great relationships with a lot of insurance company reps for a long time. There really are some great people on the other side of the table. But one of the things that I think has come along with some of these changes is the individual reps who used to have a lot of discretion in their market no longer have that discretion the same way. So, they're having to go up the ladder. An extra one or two percent is going to require somebody else to approve it. It's going to have to go to management. There are more layers as opposed to just being able to go directly to a person and have some resolution in a couple of weeks. We've got multiple companies right now where it's three or four months that it's taking us to get negotiations wrapped up. So, this is not a thing where you call, and if they don't call you back, you throw up your hands. You've got to be persistent and know it's going to take a few months to even get a response sometimes, to get somebody who can do the negotiation piece. It really is an ongoing project now. So, there is some agreeableness out there. It's just staying at it and being very persistent until you hear back.” (10:03—11:29) -Sandi “A lot of it will depend on your market. Sometimes, I know it's frustrating. Somebody will say, ‘Hey, I know this company is non-negotiable, but I got a great deal,’ which is awesome, and we love to hear that. The reality is that — and I speak for us on this too — it's not necessarily that we're all amazing negotiators in that. Of course, we know what we're going after. We know the market and we know what the top codes are. We're going after very targeted negotiations. But the reality is also, how much do they need you in your market? If it happens to be a time where maybe a new employer group has jumped on board and they don't have enough providers in your area, that might open up some opportunity. So, there is a piece of it that really is specific to the demographic that you're in, and do they need you more than you need them, kind of a situation. But we are seeing it loosen a bit in some markets.” (11:31—12:25) -Sandi “What's the direction of your practice? There are a lot of ways to do dentistry successfully in terms of business models. So, there's not a one-size-fits-all approach by any means. But I do think it's important for each dentist to think about things like — some dentists don't like marketing at all. They don't want to market. They don't want to think about marketing. So, PPOs may fill a little bit more of a gap for those practices where they're thinking, ‘I'd rather have a flow of patients coming in continually, even if I'm taking a little bit less for it. It takes the burden off of me for marketing externally more.’ Other practices, dentists really like that, and they are going after a different business model. We're seeing more where not everything is hygiene driven — dentists who are marketing more to say, ‘I'm not going to rely on the new patient flow coming through hygiene to feed my schedule. I'm going to go after more specialty procedures as the end result.’ So, hygiene is maybe not quite the same piece of the practice the way it has been in a more traditional business model.” (12:54—14:02) -Sandi “You spend so many years trying to build a practice, do everything right, treat people great, give good customer service, hire great staff, all those things. And then, you get to a point where you might actually need to be thinking, ‘Maybe I need to shrink the practice a little bit. If I lose a few patients, but for the 90% who stay I collect X dollars more, does that really check the boxes of what I want to be doing right now anyway, with quality-of-life kind of stuff?’ But it's hard. It's hard to think about shrinking a little bit when your whole business model has been making everybody happy and growing for so many years. So, I think just learning, when is it time to look at the business model a little bit differently, and being okay with that, and making sure your staff is trained and on board with changes that you want to make. Nobody wants to be blindsided by, all of a sudden, we're making changes and they don't know what that entails. So, I think real good communication with staff is a big piece.” (14:56—16:03) -Sandi “I'm sure you've heard many offices saying, ‘I burned through two or three front office people for a few years while things were resettling after COVID-19.’ A lot of times, that means they've all lost track of, ‘I don't even know who signed what for insurance contracts. We don't even know who we're in-network with and who's paying on what.’ We get offices all the time who are, I think, kind of embarrassed because they feel like we've never heard that before. We'll ask for a list of, ‘Who do you have contracts with, and how are you participating?’ And they're like, ‘We have no idea. We know we're in-network, but we just don't know.’ So, regrouping on that really has to be first, because you can't strategically eliminate things in a good way if you don't even know what you're starting with. So, you really do have to get a good baseline.” (16:04—16:52) -Sandi “In terms of the dropping piece, there are some good initial things to do as far as getting a handle on what you've got now, and then really deciding when is it time to make some hard changes and go with a small company where you're not at risk. If you've got a company that you're doing $30,000 of production with a year, and you drop it, and it doesn't go as well as you intended, this is not a make-it-or-break-it kind of thing. So, stepping into that on a small scale and then working your way up, I think, is a great way to approach it for most offices.” (16:56—17:35) -Sandi “I will, a lot of times, ask, ‘How far are you booking out on the hygiene side and the operative side?’ So, let's say a dentist says, ‘I'm booking out four to six weeks on operative. We're super busy.’ Well, that does you no good. All you're doing is taking an entire four to six weeks of production — you can only see the eight hours a day that's on your calendar. So, continuing to book out further and further, it might mentally give you some assurances that we're always going to be busy. But busy, and now you're booking out seven weeks. Now, you're booking out eight weeks. That doesn't do you any good. All that means is that you could have gotten a higher paying patient in the chair, but you don't have room for them because you're accommodating all of the lower paying PPO patients.” (19:12—20:00) -Sandi “You said about the ops, the thought of, ‘Do I build more ops?’ Because once they're in place, then I have to feed that. Another similar thing in that same line is dentists who are thinking about adding an associate. They're too busy, and they're thinking about adding an associate. One of the things I always recommend is, if you are with PPOs now, before you add the associate, get your PPO house in order. Otherwise, if you have overflow that could feed an associate right now, but let's say if that overflow is coming because you're taking a whole bunch of PPOs and you're writing off half of your fee, as soon as you hire an associate dentist to see that overflow, you're still only getting 50% of your full fee, but now you're paying somebody else on top of it to see that pool of patients. So, another good thought with that is, if you are too busy and you take PPOs, go through and get the whole analysis side of your PPOs figured out first, and then get those reimbursement rates to where they're healthy. That way, if it means dropping a couple, you're doing that while you're still going solo. Then, you get that all in order, and if you're still too busy, then it makes sense to add an associate because the PPO fees then will support you being able to pay somebody to see those patients.” (21:12—22:32) -Sandi “For an office, even if they're just saying, ‘Hey, I'm going to try to tackle this on my own,’ I would definitely say look at the top 30 codes. Based on that, and also your volume, how much volume are you doing with each contract? This is actually where it gets harder for a lot of offices because one side of it is just numbers, what your cash fees are and all that. You can dig that up with your reports. But the amount of production you have tied to each fee schedule, that's where offices, a lot of times, are really like, ‘We've lost track,’ because a company like — pick any insurance company — probably have five or six shared network agreements with other companies. So, they know they're in-network, but they don't even know where to assign that production to. So, you don't know the impact of — you might have a low paying fee schedule, but you've only got $5,000 of production with them. So, it's like, ‘Eh, it's a low fee schedule. It's not really hurting us.’ But it turns out that low fee schedule has ten other companies that can attach to their fee schedule, and your impact is really $200,000 a year, not $5,000 a year. So, you really have to understand what insurance company is attaching to somebody else's fee schedule so that you really know the impact.” (27:33—28:52) -Sandi “[A shared network agreement is] when one insurance company has an agreement with another insurance company. There are lots and lots of those out there now. So, what you have to be aware of is, let's say that you're a completely fee-for-service office, you have no PPO contracts, and you get an offer from — I'm just pulling names out of a hat. They're all very similar. There's not necessarily bad guys, good guys in all of this. It's just, be aware. I'm not picking on anybody, just grabbing a name. But let's say you have an agreement that you decide to sign with Guardian. So, if you have a contract with Guardian and you don't have anybody else's contract, there are a lot of other companies that can be in-network through Guardian: Aetna, UnitedHealthcare, Emeritus — lots of other companies. So, if you decide to sign up with Guardian, you need to be thinking, ‘Do I just want this contract to apply to Guardian itself?’ because that's who you're signing up with. So, your first thought is going to be, ‘Well, I'm just signing with Guardian,’ without necessarily being aware or understanding that a lot of other insurance companies can come along with that. Now, you can opt out of those other agreements, and you can say, ‘I just want this contract to apply only to Guardian.’ But again, the burden is on you. You have to say, ‘I only want this to apply to Guardian.’” (34:37—35:54) -Sandi “What we find, as you add more and more contracts, is that pretty much all of the insurance companies have agreements with other companies. So, the thought process has to be, what's best for you? Well, it's best for you if you take some high-end companies or contracts, and if a few other companies tack onto those, you might not mind that because if it's a fee schedule you're happy with, you might think, ‘Well, if we get a few more patients and it's a great fee schedule, I don't mind if more people jump on board.’ But where the insurance companies have not added these agreements to find ways to pay you more, what they have done with these is use them to network more dentists through these agreements. But then you also have to remember, if there are multiple agreements, most likely, we're going to assume they're going to choose the lower paying path to pay on. So, you want to be careful.” (35:55—36:48) -Sandi “You have to be really careful about how these shared network agreements impact you. It's not to say that they're always bad — it's just to say that they work both directions. So, you want to be really careful about allowing them in your practice if it works to your benefit. But if they don't, you need to understand how to wall those off. That's what we mean by an opt-out. An opt-out is not the same as a termination. A termination would be eliminating an entire contract. An opt-out is really telling one insurance company you don't want to participate with their agreement with another company. So, again, most of those are optional, and you can just do a letter or form. There's various paperwork to get yourself out of those. But you can't get yourself out of something that you're not even aware of. That's the biggest thing, is that there is no grid out there that you can just look at and say, ‘Okay, how does this all apply to my area?’ Because of all the shared network agreements, it's very messy. It's not clear. It's not a transparent system at all. So, you really do have to do some research.” (36:57—38:10) -Sandi “Once a month, grab a stack of EOBs and look to see, ‘Okay, if I thought that Guardian was paying on the Aetna fee schedule, is it paying on the Aetna fee schedule?’ I'm sure a lot of your listeners will remember, there was a letter that went out last summer that MetLife entered a couple of new shared network agreements. That was a big one because MetLife really had not allowed other insurance companies to use their fees in the past. So, that was a pretty big one. And unfortunately, sometimes there's this letter that goes out but either somebody doesn't...…

The Best Practices Show with Kirk Behrendt

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862: Metric Mondays: What You Don't Know About Net Collections Percentage – Dr. Barrett Straub 16:53

cách đây 19 ngày trước16:53

16:53

Collecting 95% sounds great. But there's a big problem: you're leaving 5% on the table! In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down net collections percentage. You'll learn why 95% isn't as great as it sounds, how it’s killing your practice, and what you can do to raise this KPI. To learn what you need to know about net collections, listen to Episode 862 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 862: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Main Takeaways: Your goal is to collect 100% or more. If you're not collecting 100%, understand why. Make sure your team is aligned with your expectations. 97% is great on a chemistry exam. It’s not great for net collections. Pre-collect from patients. When you owe dentistry, you have less stress. Whoever collects money needs to be confident in the value of your dentistry. Snippets: 0:00 Introduction. 0:38 Net collections, explained. 2:07 Why net collections is so important. 2:33 The problem with 95%. 4:49 Pre-collect from patients. 6:16 What it means when you’re collecting less than 100%. 7:21 The mindset of the person collecting money. 8:42 The importance of right person, right seat. 10:45 Action items you can start today. 12:59 Last thoughts. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

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861: Dental Lab Secrets Exposed: What You Really Should Know About the Best Dentist & Lab Tech Relationships – Dr. Christopher Mazzola, Dr. Charlie Ward, & Joshua Polansky 1:14:21

cách đây 22 ngày trước1:14:21

1:14:21

Do you ever wonder what your dental techs really think about you? In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Christopher Mazzola and Dr. Charlie Ward to pick the brain of Joshua Polansky, owner of Niche Dental Studio, to answer your burning questions and to reveal the secret to a great relationship and partnership with your dental techs. To hear one dental tech’s advice for becoming a better dentist, listen to Episode 861 of The Best Practices Show! Learn More About Dr. Mazzola, Dr. Ward, & Joshua: Join Dr. Mazzola on Facebook: https://www.facebook.com/christopher.d.mazzola Follow Dr. Mazzola on Instagram: https://www.instagram.com/christopherdmazzoladds Send Dr. Ward an email: charlie@bmoredentalarts.com Follow Dr. Ward on Instagram: https://www.instagram.com/drcwarddds Follow Joshua on Instagram: https://www.instagram.com/nichedentalstudio Register for Dr. Mazzola & Dr. Ward’s Mastering Treatment Planning course (October 2-4, 2025): https://pankey.org/registration/?courseId=17004&tuition=0&lodging=true Register for Dr. Ward’s Mastering Aesthetic Restorative Dentistry course (June 17-20, 2026): https://pankey.org/course-category/mard Register for Dr. Mazzola & Dr. Ward’s Mastering Dental Photography course (July 30, 2026 to August 1, 2026): https://pankey.org/registration/?courseId=17781&tuition=0&lodging=true Learn More About ACT Dental: ACT’s webinars: https://www.actdental.com/134 ACT’s website: https://www.actdental.com ACT’s Instagram: https://www.instagram.com/actdental ACT’s YouTube: https://www.youtube.com/actdental ACT’s Facebook: https://www.facebook.com/actdental ACT’s LinkedIn: https://www.linkedin.com/company/3137520/admin/feed/posts/ ACT’s Twitter: https://twitter.com/actdental More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Main Takeaways: Don't be an asshole or an “ask hole”. Stop making the job harder for dental techs. Communication is key. Be open and receptive to feedback. Manage your expectations. A great lab doesn't mean perfection. Every dentist needs to go through the pain of developing their own style. Set realistic expectations for yourself, your dental techs, and your patients. For the best possible outcome, dentists and dental techs need to work together. Social media is a highlight reel. Don't compare yourself to something that isn't real. Quotes: “When we think about planning complex cases and interdisciplinary treatment planning, the ceramist gets left out of that. The technician gets left out of that. I don't do any complicated cases or treatment planning without talking to Josh. I have to know, in order to finalize the plan — we had this conversation yesterday. We had two conversations. We had the implant conversation on something, that the design was off, and then we had a conversation about a complex plan that I'm presenting on Monday that, ‘Hey, what's this going to look like? We have to open vertical. I need to do ortho. I need to do these things. What sequence would make sense for you guys to make sure I get the design back that I want to?’ So that, to me, is a piece that's missing. We teach it at Pankey in the aesthetics class, which Josh teaches with me, that you need to find a ceramist that can deliver the type of work that you want and that you can have a relationship with to have these conversations, because they're going to have to deliver that case at the end for you. So, just like you're going to talk to perio and you're going to talk to ortho in these complex cases, the ceramist is 100% a part of your specialty team.” (7:21—8:37) -Dr. Ward “People treatment plan in a silo. So, they're by themselves. One thing that we see quite a bit of is a lot of people have this knowledge. They can rattle off the facts to you. But when it comes to treatment planning and then setting up a plan and executing it, the confidence disappears. I think it's because, a lot of times, they don't know how good they are — and it's because they don't have working relationships with specialists like dental technicians. I know I've worked with Josh and I've spitballed some things. It's never like, ‘Hey, man. That's a terrible idea.’ It's like, ‘Okay, I see how that would work. I've also seen it fail this way, this way, and this way,’ because for every one case I do in my career, he's got 50 that have come across his desk — at the minimum. So, I think building that rapport with someone, whether it's another dentist, or your ceramist, or whomever, to be able to find that conversation is what's important. Josh knows we know what we're doing. But I know that he really appreciates it when we pick up the phone and he can put his input in to say like, ‘That's a great idea. But turn this way just a hair, and it's going to be so much smoother for me, you, and the patient.’” (8:53—10:22) -Dr. Mazzola “A dental technician wants nothing more than to have dentists that “know what they're doing”. But I think, as a technician, what I appreciate the most is that I know these guys know that I know what I'm talking about. Meaning, I think dental technicians have a really big fear to voice their opinion because, on the totem pole, we're down here. We're at the bottom. I've definitely, I guess through hard work, punched my way up to the top to get their respect. But once I've gotten here, I appreciate the fact that I have dentists — and man, if you had access to my email, you would really see, I don't want to say how insecure, but the questions I get are very basic. But at the same time, I think from a maturity standpoint, I can step back and look at them with no judgment, that maybe I am their only resource because they're embarrassed to ask their colleagues or they're embarrassed to ask specialists. So, you'd be surprised at what I'm asked on a daily basis from dentists. I don't judge them because, at the end, they should grow and evolve and get better. But I think that I've appreciated, as a technician, that I am reached out to a lot. Before, it used to be a lot of pride. Now, I think it's better for the patient and better for the outcome because, in the end, the treatment plans are usually a combination of something the doctor wanted to do and something I wanted to do kind of melded together.” (10:30—12:00) -Joshua “We work in an incredibly stressful environment. Technicians do behind the scenes, so you guys don't see our stress. So, you automatically think what we do is so easy — I just open a drawer, take teeth out, and close it. It's not that easy. But at the same time, I have to respect that you guys work in an incredibly intimate environment where it's very stressful. So, both of us have our own stresses. And I'm not going to work with somebody that — you know that whole thing of the abusive husband who comes home and kicks the dog? I'm not going to be the dog because I'm only here to help. If you make my job harder, you're an asshole, and I don't want to work with you. And here's the issue, and a whole other rant. That is the problem with dentistry, is because there are tons of labs that will work with the assholes, so they never change to become better, which in turn doesn't allow better dentistry to be done because that's just the way they do it.” (13:08—14:07) -Joshua “I can't work with people that really make our job harder because, at the end, it doesn't give a good result from us. When we pick up a case at the lab, we want to feel good. When I pick up a case for Chris or Charlie, I want me and my team — not to smile, because I don't want to get cliché. But I can tell you my team likes Charlie Ward. He comes to the lab, and he sends us cookies and stuff. They like him. Never going to name names on a podcast, but there is definitely a group that when they see their case pan on the bench for the day, they're like, ‘Pfft. I hate this guy.’ I think you don't want to be that. For the young dentist listening to this podcast, you don't want to be that to the laboratory that is, in turn, the person who wants to make you look good.” (14:07—15:00) -Joshua “My closing remarks on what an asshole is is that one of my old lab buddies owned a pretty successful lab in Georgia. Terry Fohey, he's a good guy. He's retired now, but I always went to him for business advice. He's from the South. He told me, ‘You want to work “foxhole dentistry”.’ He says when we're at war, and we're in the foxhole, and people are shooting at us, you want somebody that's going to look at you — and I don't want to say that, but there are situations in dentistry where the shit has hit the fan. You understand? Like, the hybrid cracked, and the patient is in the chair. It's not “war”. Let's not get crazy. But we're in the shit together. I need somebody that's going to look at me when the shit is going down and say, ‘Hey, man. Let's regroup. How do we get out of this?’ I don't need somebody yelling at me. Because if I was in the foxhole, and I was in that situation, and I had some guy yelling at me, I would take the gun, shoot him real quick, and then go back to war. That's hypothetically what I’d do with some of the doctors, is boom, boom, boom, and then we keep going.” (15:01—16:08) -Joshua “What Chris did, we take that for granted. It is very complex, what he just said, transferring all that data from Michigan to a bench in New Jersey, and then back, and have it all fit, and using digital. I'm amazed all this stuff even works, sometimes. It is extremely complex. So, when working in such a complex situation, we've got to be on the same team, to emphasize what I was just saying. We have to be friendly. We must, or else we're working against each other, not with each other.” (17:23—17:56) -Joshua “The expectation seems to be that if I work with a great lab, I'm going to get something back and never have to adjust it. It's impossible. It's a miracle any of this stuff fits to the degree that it fits. I don't even understand how it happens. But we get it back, and you can't take it from the digital world or the analog world on an articulator and then expect to put it in a mouth with soft tissue and muscle and bone and expect it to fit exactly how it did on the articulator or in the digital design. It's not going to happen. You have to do some work in the mouth.” . . . It's an unrealistic expectation that we have, as a profession, that things are going to come back, and they're going to drop into place.” (18:00—18:52) -Dr. Ward “What you guys do is extremely hard. Dentists have very high expectations. And again, that puts those expectations on us. But we have to really determine, what are realistic expectations? I think sometimes we forget that we're making human body parts that have to function. A lot of people refer to lab technicians and ceramists as artists. I am not an artist. What we do is very technical. There are real things involved. It has to work. Art has no rules. Like, this behind me is art. There are no rules to this. If you want to take a picture of a heavy metal guy with no shirt on — it's art. The teeth I make have to work. They must function. Especially working with the caliber of dentists, either Kois, Pankey, or Spear, these people are on a different caliber, and they're checking things a lot differently than like a Medicaid office. They're really checking our work, so it has to work.” (19:06—20:09) -Joshua “As an owner of a lab, I would say almost 100% of new clients, it's always the same. ‘I'm totally open. If you see anything wrong, call me. Please tell me if I could do anything better.’ It's always the same. I've become so numb to it because we do reach out, and a lot of them are saying, ‘No, it's fine. No, it's good.’ And you're going like, ‘What?’ So, that's not an asshole. That's what we would call an “ask hole”. They ask us questions. And then, when we answer them, they ignore everything. That's also difficult to work with.” (21:04—21:43) -Joshua “There's been a doctor that we work with, and we're doing a lot of single central matches. We explained, ‘This is how we can get you the best match. Please don't use the filters on your camera because the filters are more for like “after” glamorous pictures. It's not good for us to read color. And they say, ‘Everything is okay. No problem, no problem. Everything is all good.’ We get the central. What is the picture? It has the [filter]. That's where it gets a little frustrating because, long term, I don't see this working. We're not even giving you criticism. We're just giving you general like, ‘Hey, this is going to make it better.’ When that's ignored, that's no good. So, I think that a lot of clients say they're open. The advice I would give is, really be open. Just listen. And you have the right to disagree. That's fine. But you should be receptive to . . . Like, I'm not going to tell the tailor how to make my clothes. Could you imagine if when I was getting my car fixed, I was like, ‘I don't like those screws. You should use those screws.’” (21:44—22:48) -Joshua “Most lab owners have very thick skin because — I'm very fortunate. When we do a great job, they call me. When we do a poor job, they call me. They communicate all that. But I would say the majority of lab owners are only getting the problem calls. So, they develop thick skin over time. The issue is, it’s not that we don't care, but we hang up the phone and we move on to the next problem. But for you, as a dentist, that's still a problem. And you're beating yourself up. I see a lot of dentists wind up beating themselves up, and that's where the burnout comes from. That's where the depression comes from. It comes from them thinking it's their fault, they stink, they fail. And I think it's because they're not open. They're not receptive. That's my opinion. I don't know if I'm right or wrong, but that's what I see, from an outsider's perspective.” (24:36—25:21) -Joshua “There are expectations that we need to set with the patient, and there are expectations that we need to set with the lab. We were talking a little bit about shade matches and colors, especially for doing single anterior teeth. That's difficult. I mean, it's my job as a dentist to prepare the patient for the fact that, ‘Hey, we're going to try this in next time. There's no guarantee this is going in. This is one of the most difficult things that we do.’ So, if I don't do that properly and the patient is not prepared, then nobody is happy when we try it and have to send it back to the lab. Josh is expecting to get that back. It's so hard to do it on the first try that it's probably going to need to be adjusted if you want it to match the way that we're trying to do the dentistry. So, there's an expectation that he would set with me that, ‘Hey, we're going to try this in. We've done everything. You sent me everything that I need. I've set the patient up for that so that they know, ‘Hey, we're going to try this in. I want it to be as perfect as possible.’ So, there are expectations on both ends that need to be discussed and then followed through with. Then, afterwards, we figure out, ‘Hey, was there something different either one of us could have done to make this better?’ That's why Josh gets a call, whether it went great or whether it went poorly. ‘Hey, why did it go so great?’ Let's have that conversation.” (25:22—26:43) -Dr. Ward “[Social media] sets unreasonable expectations, in my opinion. They're unreasonable. And what I mean is this — I can tell you this firsthand. I work with a ton of dentists, and I work with very talented dentists who have young associates. Those young associates are in very good places. They can learn so much there. They get the right patients, fee-for-service, all that. Those guys and girls follow my Instagram and see the stuff we're doing because I'm pretty active being out there, lecturing and whatnot. And for some reason, I think it always comes to the grass is always greener, where they pull me aside and they're like, ‘Hey, man. We don't do that here. It kind of stinks here. What are you doing? Why are you doing that?’ And I just want to kind of [slap some sense into them]. Like, ‘You're doing that here. You just have to focus on here. You're looking outside too much. Everything I'm showing is what I do, actually, with your bosses. It's here. You're just not looking here.’ So, I think it affects...…

The Best Practices Show with Kirk Behrendt

1
860: Proven Retention Strategies for Dental Teams – Miranda Beeson 1:08:18

cách đây 24 ngày trước1:08:18

1:08:18

You want great people in your practice. But it’s a challenge to find them, and an even bigger challenge to keep them! In this episode of Practical Solutions Day, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share their proven strategies to keep great team members engaged and wanting to stay. To learn how to build and retain a strong and dedicated team, listen to Episode 860 of The Best Practices Show! Learn More About Miranda: Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental Send Gina an email for your Golden Ticket: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 860: https://www.youtube.com/@actdental/videos Read The 5 Love Languages by Dr. Gary Chapman: https://5lovelanguages.com/store/the-5-love-languages Read The 5 Languages of Appreciation in the Workplace by Dr. Gary Chapman: https://5lovelanguages.com/store/the-5-languages-of-appreciation-in-the-workplace Main Takeaways: Engaged employees stay. Build your team around your core values. Establish a consistent rhythm of communication. Provide feedback consistently using the Right People Scorecard. Understand different appreciation styles and consistently demonstrate it. Empower and elevate your team by understanding what drives and excites them. Your small but consistent efforts is what will lead to big, lasting impact in your practice. Retention isn't about keeping people — it’s about knowing how to keep the right people. You don't need to implement all five retention strategies at once. Lean into one at a time. Snippets: 0:00 Introduction. 1:33 ACT’s TTT, BPA/BPA app, and Pro Coaching. 6:25 Why this is an important topic. 13:57 Strategy 1) Build a team around core values. 19:57 Strategy 2) Establish a consistent rhythm of communication. 27:48 Strategy 3) Provide feedback consistently. 32:06 Hire people who GWC (Get it, Want it, and have the Capacity for it). 41:46 Strategy 4) Demonstrate workplace appreciation. 54:40 Strategy 5) Empower and elevate your team. 1:00:31 Final takeaways. Miranda Beeson, MS, BSDH Bio: Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches. Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.…

The Best Practices Show with Kirk Behrendt

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859: Metric Mondays: The Truth About Write-Off Percentage – Dr. Barrett Straub 17:39

cách đây 26 ngày trước17:39

17:39

You might think you know your write-off percentage. But do you, really? In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down this important KPI. They explain what it is, how it affects your profitability, and countermeasures to start adding some percentage points back to your bottom line. For step-by-step guidance through this process, become a Premium member of ACT’s BPA and listen to Episode 859 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com Learn More About ACT Dental: ACT’s webinars: https://www.actdental.com/134 ACT’s website: https://www.actdental.com ACT’s Instagram: https://www.instagram.com/actdental ACT’s YouTube: https://www.youtube.com/actdental ACT’s Facebook: https://www.facebook.com/actdental ACT’s LinkedIn: https://www.linkedin.com/company/3137520/admin/feed/posts/ ACT’s Twitter: https://twitter.com/actdental More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Main Takeaways: Understand the causes of large write-off percentages. Higher write-offs mean more pressure on your profit margin. Learn the four steps to add some percentage points back to your bottom line. If you don't know how much you're writing off, you're working too many days for free! To master this KPI and many others, register to become a Premium BPA member today! Quotes: “Today's KPI metric is write-off percentage. It is the percentage of total charges that are adjusted off. There are three different ways or reasons you would adjust off production. One would be PPO insurance adjustments that are contracted through your PPO contract. Number two would be your elective patient discounts or adjustments. Number three would be those discounts that come as part of your membership plan, if you had them. So, basically, we're saying of all the dollars of production, what dollar value, and then what percentage of that did you write off or adjust off and knowingly make non-collectible?” (0:53—1:34) -Dr. Straub “I know what you're thinking if you're listening to this. ‘We've got this. I know what my write-offs percentages are.’ No, you don't. Most of the clients that we coach do not have their arms around this. Now, it's becoming even more complex. Prior to COVID-19, it wasn’t unusual for us to see practices writing off 20%. Even prior to COVID-19, I thought that’s a lot of money. I’ve been doing this for almost 30 years. Now, we’re seeing people north of 35%, 42%. We’re even finding people that are writing off 50%. So, this gap is climbing.” (1:36—2:11) -Kirk “Another factor in the reason why many of us don’t know our write-offs — and we’ve covered this on a previous Metric Monday — is the question, do you bill your full fee? A lot of times, when you're not billing your full fee, you're billing the UCR or the approved fee by insurance. You're under-reporting your gross production, and you're under-reporting your adjustments or write-off off of production. So, it is a little complex, and we can simplify it pretty easily. And the why — what is a write-off? Now, why is it important? Your write-offs are a huge factor in your profit margin. The higher your write-offs — we call it the effort gap — the more pressure there is on your profit margin.” (2:20—3:10) -Dr. Straub “Let's really simplify it, just to make sure all the listeners are on the same page. If we charge $100 for a fee, every time we do that billable code, in our ledger, the top line should say $100. Now, we may have to adjust off $20 of that because we're part of a PPO, contracted. We would write that off and say X, Y, Z insurance. We might write off the total amount of that if it was a guaranteed service for a patient. We would write off the whole $100. We would say — and I did this a lot — NC, no charge. Make it zero. We need to bill out the full fee, write off the full amount. We might write off part or all of it for charitable cases. We might write off 15% of it for our membership plan. All is fine and good, and the goal is not to hide your write-offs or adjustments. The goal is to bill out your full fee all the time, cleanly and accurately calculate those write-offs so you know, ‘I write off X percent. Of that percent, I write off X to PPOs, I write off X to memberships, and I write off X to my elective write-offs.’ So, that's how you do it.” (3:47—5:03) -Dr. Straub “Again, going back to the story, we produce X dollars of production. That's our output. That's our business's output, and it takes energy, time, money, and people to do that. We want to know what percentage of that effort are we writing off before we can start collecting money. Obviously, the larger that amount or the bigger that gap, the less profitable we are. So, what can cause that percentage to grow? One is reduced reimbursements from our PPO contracts. That's largely out of our hands, and part of that is the reason that we're always saying, ‘Hey, let's take a crucial eye at how many plans we're a part of, which ones we're a part of, and what's our strategy going forward regarding PPOs.’ That's one.” (5:08—6:52) -Dr. Straub “Another reason your effort gap or your write-off could increase would be, of your active patients, how many are in-network versus out-of-network? So, theoretically . . . we could have not signed up for a new PPO, and our write-offs could be growing because, for whatever reason, all our new patients are in-network. Or conversely, we can lower our effort gap with bringing in new patients that are out-of-network. And it begs the question, how many of your active patients are paying you 100% of your fee? The more that do, the smaller your write-offs and the higher your profitability. So, when you have a larger proportion of your active patients on PPOs, your profit margin will be squeezed and your write-offs will be increased. Again, we're not making any judgments. We're not saying to do PPOs or not to do PPOs. We're saying, let's understand what our write-off is and what proportion of our patients are on these PPOs, and therefore, we can understand our profitability.” (6:52—7:06) -Dr. Straub “Our best practices in that fee-for-service model live in the four to eight percent range. Meaning, no matter what they produce, only four to eight percent of that is being written off. The rest is being collected. If we are a fee-for-service practice with a membership plan, now the membership plans require some kind of discount. Membership plans are great, but that's going to increase your write-offs. Now, we're usually in the seven, eight, to 12% ratio. Practices that have one big PPO, they're usually 12% to 20%. If you have a couple PPOs, you're usually living in the 20% to 30%. When we have a handful of PPOs, we're 30-plus, sometimes into the 40%. So, you can see I'm using very gray terms: a handful, a couple. And that's usually right. But I want you to think about it this way. It doesn't matter if I have ten PPOs or one PPO. What matters is how many of my patients are in-network versus out-of-network. So, theoretically, we could have two practices. One has eight PPOs, and one has one PPO. They could both have the same level of write-offs if 100% of their patients are in-network. So, it's a two-fold question — not only how many PPOs do I have, but do I have any patients that are outside of these networks? Therefore, now, we're getting deeper into what truly is my profit margin.” (7:18—8:51) -Dr. Straub “Today, when you get to your office, I want you to calculate your write-offs. It can be for last month. It can be for last quarter. It can be for last year. It doesn't matter. Just start and say, how much did I write off? Now, number two, you're going to ask the question, but is that accurate? Do I bill out my full fee, or do I bill out some adjusted? Number three, we're going to calculate how many active patients we have, and then how many of those are in-network versus out-of-network. Those of you that are clients, those of you that are BPA members, those of you that have been in our PPO Roadmap, you might understand this as patient segments. I want you to start looking at your patient segments because each segment means something different to your practice. So, let's say you have 2,000 patients. Great. Now, I want to know how many of those are in-network, versus out-of-network, versus in your membership plan, just for your understanding. Now, lastly, we're going to do some math. If I produce X and I write off Y, what if I reduced Y by five percent and I collected all of that? What's five percent of that production? Add that to your bottom line, your profitability. What would that mean for your practice? What would that mean for your financial health? What would that mean for your life? Now, you can start to see how the financial gaps model works, meaning incremental improvements can mean some very impactful improvements to your profit margin. So, do some math. Those are the four steps I would encourage people to take home and do today.” (9:32—11:13) -Dr. Straub “If you don't know your write-offs, you're working a considerable number of days for free. I used to say if you're writing off 33%, you're working a third of your days for free — but you're actually working more than that. Barrett is going to cover that in a future podcast. But that's one thing to consider. And there's big talk about burnout. While I'm not a burnout expert, I don't need to be to understand that when I'm working harder, and harder, and harder, and I'm paying expenses on efforts that I'm not being rewarded for, burnout is going to happen — especially if you care a lot. A big piece of this is knowing what your write-offs are.” (11:31—12:08) -Kirk “As Barrett already said, you can get really angry about what insurances are paying and reimbursing and how big write-offs are. That's not the real issue. The real issue is you have your arms around that, and you're building a patient base of people that pay your full fee, show up, and all of that stuff. We're here to help you and simplify this journey. When you can get your eyes and your heart set in the right way, you can actually create an amazing practice.” (12:11—12:38) -Kirk “Some of you are driving to work right now, and some of you have a little anxiety happening in the inner parts of your chest. You're like, ‘Oh my gosh, this is complex. I don't know the answers to what these guys are asking.’ And I would say, there's only so much we can do in a 15-minute podcast. This is a little complex. But it is highly simplified if you go step by step. So, number five, if you're like, ‘Boy, this is something I think is not lining up in my practice. Man, this is really resonating with me. I want to figure this out,’ I'm just going to say it: go to our BPA. Sign up for Premium. It's $100 a month. I feel very good asking people to do it because the value is crazy. We have a PPO Roadmap in there as a Premium member. It guides you step by step through all these questions that I'm proposing. All you have to do is take the pressure off and go, ‘I'm going to do step one first. I'm going to pull the numbers. I'm going to find out what it tells me.’ Then, we're going to go, ‘Okay. Now, next question. Do this.’ You just have to do it step by step. It takes out all the fear, it takes out all the unknowns, it takes all the complexity out, and it will walk you through this process. You'll know more about your business. Whether you ever drop a PPO or not, it is going to make you a better leader and better [businessperson].” (12:45—13:58) -Dr. Straub Snippets: 0:00 Introduction. 0:40 Write-off percentage, explained. 3:13 Why your effort gap or your write-offs could increase. 7:06 Important benchmarks to know. 9:19 Four action items to implement today. 12:41 Final thoughts. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

1
858: Myo Made Simple: Integrating a Myofunctional Screener into Dental Hygiene Practice – Brittny Murphy 1:39:44

cách đây 29 ngày trước1:39:44

1:39:44

In this episode of Clinical Edge Fridays, ACT shares their latest Master Class by Brittny Murphy, founder of CT Orofacial Myology, who explains the long-term dental, mental, and overall health benefits of introducing myofunctional screening and therapy to patients of all ages. With a quick, pain-free, and non-invasive screening, you can save valuable chair time and elevate patient care! To learn how to integrate this process into your practice, listen to Episode 858 of The Best Practices Show! Learn More About Brittny: Give Brittny a call: (203) 217-7090 Send Brittny an email: brittny@myctom.com Learn more on Brittny’s website: https://themyohygienist.com Listen to Brittny’s I Spy with My Myo Eye podcast: https://open.spotify.com/show/6q4OEbkVqMGRKFppn2WYOW Register for Brittny’s myofunctional therapy course: https://www.airwayhealthsolutions.com/myo-new Learn more about CT Orofacial Myology: https://www.ctorofacialmyology.com Join CT Orofacial Myology on Facebook: https://www.facebook.com/ctorofacialmyology Follow CT Orofacial Myology on Instagram: https://www.instagram.com/ct_orofacial_myology Watch CT Orofacial Myology on YouTube: https://www.youtube.com/@ctorofacialmyologybrittnys4772 More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 858: https://www.youtube.com/@actdental/videos FAIREST 6 Screener: https://www.fairest.org Read Breath by James Nestor: https://www.penguinrandomhouse.com/books/547761/breath-by-james-nestor Try Xlear nasal spray: https://xlear.com Try Ayr saline nasal gel: https://www.bfascher.com/products/ayr-saline-nasal-gel Try Neti Stik: https://shop.himalayaninstitute.org/collections/neti-pot/products/neti-stik Try BoomBoom nasal sticks: https://boomboomnaturals.com/collections/nasal-inhalers Main Takeaways: Myofunctional therapy goes beyond dental health. Learn to identify signs of airway issues and improper oral habits. Educate patients on the importance of tongue posture and good oral habits. Introduce the myo therapy screener as something that's easy and non-invasive. Many people are not aware of their mouth-breathing and other improper oral habits. Practices offering sleep dentistry should have a myofunctional therapist in their office. Snippets: 0:00 Introduction. 4:26 Brittny’s background. 5:48 Objectives. 6:52 OMT, defined. 8:18 How to explain OMT to patients. 9:19 Myofunctional therapy requires compliance and self-awareness. 10:41 Goals of OMT. 13:32 The importance of nasal hygiene. 14:59 Where the tongue should be at rest. 17:34 Dental office benefits. 32:21 Myofunctional therapy goes beyond dental health. 38:14 Causes of OMDs. 40:36 What age should myo start? 41:11 Who can do myo? 41:22 Signs of dysfunction. 43:17 The sleep and myo connection. 44:32 Tongue-tie and sleep apnea. 46:48 What happens when…

The Best Practices Show with Kirk Behrendt

1
857: Really Tough Conversations Done Right – Carlie Einarson 29:05

cách đây 4 weeks trước29:05

29:05

Are you scared of tough conversations? Do you avoid them at all costs? Then it could cost you your practice! To help you avert future crisis, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, to share a framework for having good, productive conflict and building a culture of trust. Put an end to false harmony in your practice! To learn how to have courageous conversations with your team, listen to Episode 857 of The Best Practices Show! Learn More About Carlie: Send Carlie an email: carlie@actdental.com Follow Carlie on ACT’s Instagram: https://www.instagram.com/actdental Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 857: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Main Takeaways: To build trust, you need good conflict. Start embracing conflict. It is helpful, not harmful. Conflict doesn't mean confrontation, drama, or arguments. Regular team check-ins are critical for building a culture of trust. Don't let your fears get in the way of having tough conversations. Remember that some personality styles are more averse to conflict. Practice having courageous conversations. It will get easier with time. When you avoid conflict, it will cost you time, money, and team morale. Snippets: 0:00 Introduction. 1:11 Why this is an important topic. 2:10 Stop avoiding conflict. 5:17 Conflict, defined. 7:11 Examples of conflict in a dental office. 9:18 Don't let fear get in the way. 11:18 DiSC styles and conflict aversion. 13:30 How to embrace conflict. 16:16 Courageous conversations, explained. 19:45 The importance of team check-ins. 22:56 Final thoughts. Carlie Einarson Bio: Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door! Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams. In her free time, she enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing.…

The Best Practices Show with Kirk Behrendt

1
856: Metric Monday: Net Production – Dr. Barrett Straub 14:19

cách đây 5 weeks trước14:19

14:19

Every year, you set gross production goals. But is that the right number to focus on? In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down the most overlooked number: net production. To learn how focusing on this metric will increase profitability, listen to Episode 856 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 856: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Main Takeaways: Aim to collect 100% of your net production. Focus on net production more than gross production. Net production gives you a more accurate picture of your practice. Figure out the gap between your net production and gross production. Snippets: 0:00 Introduction. 0:51 Net production, explained. 3:26 Two questions you need to answer. 7:18 Countermeasures for low net production. 9:57 Final thoughts. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

1
855: Dentistry 3.0 - A Sneak Peek Behind the Scenes – Dr. Christian Coachman 43:53

cách đây 5 weeks trước43:53

43:53

In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to reveal his latest project, Dentistry 3.0. He explains what this new model of care is, why you need to get on board, and the future of dentistry as technology and AI rapidly evolves in this space. To learn how to stay ahead of the curve with Dentistry 3.0, listen to Episode 855 of The Best Practices Show! Learn More About Dr. Coachman: Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachman Follow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachman Learn more about Digital Smile Design: https://digitalsmiledesign.com Listen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoB Register for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demand Register for Dr. John Kois and Dr. Coachman’s Optimizing Clinical Outcomes course (March 20-21, 2025): https://www.koiscenter.com/optimizing-clinical-outcomes More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 855: https://www.youtube.com/@actdental/videos Read Outlive by Dr. Peter Attia: https://peterattiamd.com/outlive Main Takeaways: Dentistry 2.0 is the gold standard. But we can do better with 3.0. If you haven't already, start leveraging AI. It is the future of dentistry. Don't be scared of AI. Using it will free up time for you and your team. Customized dentistry is the future. Stop with the cookie-cutter approach. A 3.0 dentist cares about more than pretty teeth. Focus on whole-body health. Humans are limited by human skills. Start leveraging technology to fill the gaps. Snippets: 0:00 Introduction. 1:24 Dentistry 3.0, explained. 10:50 The dental tech startup landscape. 13:11 Differences between Dentistry 1.0, 2.0, and 3.0. 18:35 The importance of customized dentistry. 23:44 Dentistry 3.0 is about more than aesthetics. 26:39 AI and the future of dentistry. 33:50 Final thoughts. 41:12 The upcoming Coachman-Kois event. Dr. Christian Coachman Bio: Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program. Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology.…

The Best Practices Show with Kirk Behrendt

1
854: How to Build a Team That Stays – Miranda Beeson 56:54

cách đây 5 weeks trước56:54

56:54

Ask yourself this: would you want to work for you? If you answered no or maybe, keep listening! To help you become a magnetic and influential leader that makes people stay, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share four key elements to building a great, loyal team that never wants to leave. To learn how to be a leader that people want to follow, listen to Episode 854 of The Best Practices Show! Learn More About Miranda: Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 854: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Read Traction by Gino Wickman: https://benbellabooks.com/shop/traction Read Primal Leadership by Daniel Goleman, Richard E. Boyatzis, and Annie McKee: https://bookshop.org/p/books/primal-leadership-unleashing-the-power-of-emotional-intelligence-richard-e-boyatzis/9050044?ean=9781422168035 Read Radical Candor by Kim Scott: https://www.radicalcandor.com/the-book Read Chasing Failure by Ryan Leak: https://bookshop.org/p/books/chasing-failure-how-falling-short-sets-you-up-for-success-ryan-leak/18543253?ean=9780785261605&next=t&next=t Read Leveling Up by Ryan Leak: https://bookshop.org/p/books/leveling-up-12-questions-to-elevate-your-personal-and-professional-development-ryan-leak/18378035?ean=9780785240990&next=t&next=t Listen to The Andy Stanley Leadership Podcast: https://andystanley.com/podcast Main Takeaways: Be clear about your vision and expectations. People stay when they are inspired. What you tolerate becomes your culture. Be intentional about what you promote. People will leave when they don't feel seen, heard, valued, and respected. Recognize your own energy. Are you inspiring or exhausting your team? Model positivity. People want to work where they feel safe and good. Support your team’s growth. People will stay where they can grow. Try a “stay” interview for insight into what will make people stay. Train yourself to say thank you. Always show gratitude. Snippets: 0:00 Introduction. 1:07 Why this is an important topic. 5:28 The leader sets the tone. 10:15 What you tolerate, you promote. 12:19 Clarity is key. 14:44 Be the chief repeating officer. 16:36 Trust is the foundation of all. 20:31 The importance of one-on-one check-ins. 26:00 Feedback is a tool for growth, not a weapon. 29:19 Support your team members’ growth. 40:11 Emit positive energy. 49:25 Final takeaways. Miranda Beeson, MS, BSDH Bio: Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches. Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.…

The Best Practices Show with Kirk Behrendt

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853: Metric Monday: Gross Production – Dr. Barrett Straub 15:14

cách đây 6 weeks trước15:14

15:14

In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down gross production, its challenges, and why you should take a closer look at your numbers. Think you have it all figured out? There's still more to learn! To discover what you need to know about gross production, listen to Episode 853 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 853: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Main Takeaways: Gross production is a false proxy and a useless KPI in dentistry. Remember that gross production alone doesn't tell the whole story. Know the amount of effort that's required to produce your production. Understand the difference between gross production and net production. Look at how much you're collecting — not just how much you're producing. Snippets: 0:00 Introduction. 1:01 Why gross production is the most useless number. 3:33 Challenges with gross production. 8:57 Understand your gaps. 11:15 Last thoughts. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

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852: The Dental Collaboration You Can't Afford to Miss: DSD and Kois – Dr. Christian Coachman & Dr. Dean Kois 36:47

cách đây 6 weeks trước36:47

36:47

In this episode of Clinical Edge Fridays, Dr. Christian Coachman, founder of Digital Smile Design, brings in a very special guest. Dr. Dean Kois, son of the living legend, Dr. John Kois, shares what it’s like working with one of dentistry’s greatest, why the Kois Center was created, and about the upcoming collaboration course with DSD that you don't want to miss. If you want to become a great dentist, be sure to attend this course! To learn more about the upcoming event and how to join, listen to Episode 852 of The Best Practices Show! Learn More About Dr. Coachman & Dr. Kois: Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachman Follow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachman Learn more about Digital Smile Design: https://digitalsmiledesign.com Listen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoB Register for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demand Join Dr. Kois on Facebook: https://www.facebook.com/drkois Follow Dr. Kois on Instagram: https://www.instagram.com/koisdentistry Learn more about the Kois Center: https://www.koiscenter.com Register for Dr. John Kois and Dr. Coachman’s Optimizing Clinical Outcomes course (March 20-21, 2025): https://www.koiscenter.com/optimizing-clinical-outcomes More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 852: https://www.youtube.com/@actdental/videos Main Takeaways: To be a great dentist, enroll in DSD and Kois courses! If you don't perform at a high level, dentistry will not be enjoyable. Attend the upcoming DSD-Kois event to find a mentor, if for no other reason. When you see amazing outcomes, remember that they didn't happen by accident. Learn about new technologies and how to implement them from the best in dentistry. Snippets: 0:00 Introduction. 2:44 About the DSD-Kois collaboration course. 5:21 What it’s like being Dr. John Kois’s son. 8:37 Commit to performing at a high level. 10:10 The combination of being a clinician and being a teacher. 11:56 What it’s like lecturing and working clinically with Dr. John Kois. 12:59 The amount of prep required to create a course. 15:34 Sharing the decision-making process. 16:32 Is the Kois Center well-versed in digital technology? 20:05 Why the course was put together. 28:09 The importance of collaboration. 31:34 The importance of mentor/mentee relationships. 34:43 More about the course. 36:00 Final thoughts. Dr. Christian Coachman Bio: Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program. Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology. Dr. Dean Kois Bio: Dr. Dean E. Kois received his Doctorate in Dental Medicine (DMD) from Nova Southeastern University, College of Dental Medicine. He went on to specialize in prosthodontics, receiving a Certificate in Prosthodontics with a Master’s of Science degree (MSD) from the University of Washington, School of Dentistry. He then completed a two-year surgical implant fellowship (FID) at New York University, College of Dentistry. His memberships to professional organizations include the American Academy of Esthetic Dentistry, American Academy of Restorative Dentistry, American College of Prosthodontists, Pacific Coast Society for Prosthodontics, Washington State Society of Prosthodontists, and King County Dental Association. Dr. Kois continues to lecture nationally and internationally, as well as publish extensively on various topics in dentistry. He maintains a private practice limited to restorative, aesthetic, and implant dentistry in Seattle, Washington. In addition, he continues to work with restorative dentists at the Kois Center, a didactic and clinical teaching program.…

The Best Practices Show with Kirk Behrendt

1
851: Embracing Conflict for Practice Growth – Dr. Barrett Straub & Miranda Beeson 1:12:25

cách đây 6 weeks trước1:12:25

1:12:25

We’re taught that conflict is bad and it’s to be avoided. But what if you embraced it instead? To teach you how, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, and Miranda Beeson, ACT’s director of education, to share the tools to help you have productive conflict in your practice. Conflict is where growth happens! To start getting excited about embracing conflict, listen to Episode 851 of The Best Practices Show! Learn More About Dr. Straub & Miranda: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 851: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Read Radical Candor by Kim Scott: https://www.radicalcandor.com/the-book Read Thanks for the Feedback by Douglas Stone & Sheila Heen: https://www.penguinrandomhouse.com/books/313485/thanks-for-the-feedback-by-douglas-stone-and-sheila-heen Main Takeaways: Try Dr. Straub’s 48-hour rule. When done right, conflict is the secret to building trust. Avoiding hard conversations will cost you time, money, and morale. One-on-one check-ins are critical for staying on top of potential conflict. Conflict does not mean confrontation. Approach it openly and collaboratively. Change your mindset about conflict. It can be helpful and productive, not harmful. Practice having difficult conversations. They will get easier the more you have them. Lead by example. Be first to show vulnerability and inspire your team to do the same. Snippets: 0:00 Introduction. 0:45 ACT’s TTT, BPA, BPA app, and Pro Coaching. 5:00 Why this is an important topic. 7:22 Conflict is the secret to true, authentic trust. 9:32 Conflict, further explained. 11:06 The 48-hour rule. 14:32 When done right, conflict can unlock huge potential. 15:10 The culture you have is what you allow. 18:09 Every team member has the ability to be a leader. 19:35 Be a cultural leader. 21:59 High-performing teams address challenges head-on. 25:49 Why check-ins are critical for addressing conflict. 28:16 Conflict, defined. 30:00 Patrick Lencioni’s conflict continuum, explained. 34:42 Barriers to productive conflict: Fear. 35:44 Barriers to productive conflict: Not knowing how to have tough conversations. 36:18 Barriers to productive conflict: Time. 38:08 Be clear, kind, and respected. 44:25 Barriers to productive conflict: One’s natural communication style. 47:44 How to embrace conflict in your practice. 48:57 How to embrace conflict in your practice: Mindset. 52:12 How to embrace conflict in your practice: Practice. 56:04 How to embrace conflict in your practice: Lead by example. 57:10 What if my team resists? 1:00:04 Go first and take some arrows. 1:02:11 Final takeaways. 1:05:41 Q&A: What do you do about cliques in your practice? Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth. Miranda Beeson, MS, BSDH Bio: Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches. Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.…

The Best Practices Show with Kirk Behrendt

1
850: Metric Monday: What You Really Need to Know About Gross Production Per Day – Dr. Barrett Straub 17:06

cách đây 7 weeks trước17:06

17:06

You learned about days open and how to track it. So, now what? In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to share another critical metric to help you work smarter, not harder. By tracking gross production per day along with days open, you will predict, meet, and eventually exceed the goals and targets for your practice. To learn the next step toward a better practice and better life, listen to Episode 850 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 850: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Main Takeaways: Before anything else, figure out what your version of better practice, better life looks like. Know your days worked and gross production per day to reach and exceed targets. PPD helps measure the productivity and efficiency of all of your providers. Your PPD tells you a story of what is going on in your practice. You want a high PPD, but it’s not just about the money. There are many countermeasures to improve PPD. Snippets: 0:00 Introduction. 0:29 Why this is an important topic. 2:31 How production per day helps track daily productivity for all providers. 4:49 Reach $1.5 million in fewer days. 7:30 Ways to increase production per day. 13:05 Final thoughts. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

1
849: Confessions of a Dental Study Club Veteran: The Life-Changing Power of Vulnerability and Collaboration – Dr. Dennis Hartlieb 48:51

cách đây 7 weeks trước48:51

48:51

One of the most important things you can do as a dentist is to be around other dentists. But they can't just be any dentist — they’ve got to be the best! To increase your chances of finding the best mentors and your tribe, Kirk Behrendt brings back Dr. Dennis Hartlieb, founder of Dental Online Training, to share his confessions as a study club veteran and his journey of learning from the best to becoming one of the best. To hear his advice for a fulfilling career in dentistry, listen to Episode 849 of The Best Practices Show! Learn More About Dr. Hartlieb: Send Dr. Hartlieb an email: hartliebdds@dothandson.com Join Dr. Hartlieb on Facebook: https://www.facebook.com/DennisHartliebDDS Follow Dr. Hartlieb on Instagram: https://www.instagram.com/hartliebdds Learn more about Dental Online Training: https://www.dothandson.com/home Register for DOT’s Study Club: https://www.dothandson.com/mentorship Register for DOT Fest (2025 TBD): https://www.dothandson.com/dot-fest Watch more on DOT’s YouTube: https://www.youtube.com/@DentalOnlineTraining Listen to the DOT Sharecast: https://www.dothandson.com/dot-sharecast More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 849: https://www.youtube.com/@actdental/videos Learn more about the AARD meeting (invite only): https://www.restorative-academy.com/program2 Register for the AACD meeting (April 3-5, 2025): https://www.aacdconference.com/event/5b34cc94-b65b-4163-a951-ff4ec66f1e25/conference-information-menu Register for Chicago Dental Society Midwinter Meeting (February 20-22, 2025): https://www.cds.org/midwinter-meeting/registration-information/registration-fees Main Takeaways: If you can't find a study club, create one! Don't wait around for a mentor. Go out and find them! You're not the only one — all dentists experience failures. Figure out which kind of dentistry brings you joy, then do it. It’s important to find your tribe, even if it’s a non-clinical setting. Join a study club. It’s one of the most important things you can do. Snippets: 0:00 Introduction. 3:01 Dr. Hartlieb’s background. 7:00 Go out and find your mentors. 8:04 Even the “greats” are just people. 12:32 The best places to meet the best people. 15:12 Learn from the best to be the best. 19:55 The consequences of self-talk. 24:50 Try different study clubs. 27:05 About the Essay Program. 31:53 Other great meetings to join. 35:05 Dentistry is about managing failures. 37:10 Every dentist goes through these cases. 39:56 About DOT. 44:27 Final thoughts. Dr. Dennis Hartlieb Bio: Dr. Dennis Hartlieb is a graduate of the University of Michigan School of Dentistry. He maintains a full-time practice, Chicago Beautiful Smiles, in the Chicago suburb of Glenview, Illinois. Dr. Hartlieb is an instructor at the Center for Esthetic Excellence in Chicago and is an Adjunct Associate Professor at the Marquette University School of Dentistry in Milwaukee, Wisconsin. He lectures extensively to dentists throughout the U.S. on the art and science of anterior and posterior direct resin techniques.…

The Best Practices Show with Kirk Behrendt

1
848: Six Reports Every Admin Should Run – Robyn Theisen 24:22

cách đây 7 weeks trước24:22

24:22

Do you want to improve profitability, but don't know how? It’s easier than you think! To help you simplify the process, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to reveal the six reports every admin team member should run to create and maintain financial stability. Stay on track with consistent reporting! To learn how to create a system that will improve profitability, financial accountability, and timely collection, listen to Episode 848 of The Best Practices Show! Learn More About Robyn: Send Robyn an email: robyn@actdental.com Follow Robyn on ACT’s Instagram: https://www.instagram.com/actdental Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 848: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s courses and resources in the BPA: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Main Takeaways: Production reports will help you understand how productive your practice actually is. Collection reports highlight what is received, collection efficiency, and revenue gaps. Adjustment reports ensure that write-offs are appropriate so that revenue is not lost. Daily deposit reports verify that payments are properly deposited and accounted for. Reports on procedures not attached to a claim help catch overlooked procedures. Unsent claims reports ensure that claims are submitted in a timely manner. Have systems in place so that your team runs these reports consistently. It only takes 15 to 30 minutes of your time to run these reports. Snippets: 0:00 Introduction. 1:34 Why these six reports are important. 4:22 Report #1) Production reports. 7:11 Report #2) Collection reports. 8:46 Report #3) Adjustment reports. 12:24 Report #4) Daily deposit reports. 15:24 Report #5) Procedures that are not attached to a claim reports. 17:44 Report #6) Unsent claims reports. 18:33 How long will it take to run these reports? 19:32 Final takeaways. Robyn Theisen Bio: Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams. Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.…

The Best Practices Show with Kirk Behrendt

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847: How Tracking One Simple Metric Can Help You Work Smarter, Not Harder – Dr. Barrett Straub 16:56

cách đây 8 weeks trước16:56

16:56

Are you burned out and want to work less? Do you want to take more vacations? Have you wished for more time with your family? You can do all the above! In this very first segment of Metric Mondays, Kirk Behrendt and Dr. Barrett Straub, ACT’s CEO, share the most important metric you need to know for a better practice and better life. To learn about the magic metric that will help you work smarter, listen to Episode 847 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 847: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s courses and resources in the BPA: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Main Takeaways: Time is the new rich. You only get so much of it, so use it wisely! Know the number of days you work. It’s the first step to control your time. Remove self-limiting beliefs. What you do is valuable, and patients will come. Recovery is not a reward — it’s a requirement! Stop working more than 190 days. Don't feel bad if you're working over 220 days. Slowly decrease the days you work. Snippets: 0:00 Introduction. 1:45 How many days did you work last year? 3:54 Why this metric is so important. 7:06 Days open, further explained. 8:30 Why dentists are working more today. 11:24 Take control of your time. 11:58 How to get started. 13:13 Remove self-limiting beliefs. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

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846: How Digital Dentistry is Revolutionizing Patient Care – Dr. Christian Coachman & Dr. Marta Revilla-León 43:46

cách đây 8 weeks trước43:46

43:46

To kick off this Clinical Master Series, Dr. Christian Coachman, founder of Digital Smile Design, brings in Dr. Marta Revilla-León, prolific author and Director of Research in Digital Dentistry at the Kois Center, to talk about a unique upcoming opportunity to hear from the greatest voices in dentistry. Not only will you learn how to become an advanced digital user — you will hear from the living legend, Dr. John Kois, among other dental rock stars! To learn more about this amazing course and how to be a part of it, listen to Episode 846 of The Best Practices Show! Learn More About Dr. Coachman & Dr. Revilla- León: Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachman Follow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachman Learn more about Digital Smile Design: https://digitalsmiledesign.com Listen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoB Register for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demand Register for Dr. John Kois and Dr. Coachman’s Optimizing Clinical Outcomes course (March 20-21, 2025): https://www.koiscenter.com/optimizing-clinical-outcomes Follow Dr. Revilla- León on Instagram: https://www.instagram.com/martarevillaleon Connect with Dr. Revilla- León on LinkedIn: https://www.linkedin.com/in/martarevillaleon More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 846: https://www.youtube.com/@actdental/videos Main Takeaways: Technology is more reliable and predictable than ever. Learn how to use it! You don't need to love technology, but you need to leverage technology. Focus on your dentistry, not just on what technology you need to buy. Technology means nothing without a solid, proven workflow. Don't miss this opportunity to listen to Dr. Kois! Snippets: 0:00 Introduction. 3:56 Origins of Dr. Kois and Dr. Coachman’s course. 6:41 Why you should attend this course and what you will learn. 8:17 Learn how to leverage technology. 14:13 Evidence-based digital dentistry, explained. 16:45 Technology requires a proven workflow. 19:00 Become “user 2.0”. 21:34 How Dr. Revilla-León got her job at the Kois Center. 24:50 Why Dr. Kois is the most important dentist alive. 34:44 Other key speakers at the course. 36:41 Don't miss this event! 39:14 Conclusion. Dr. Christian Coachman Bio: Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program. Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology. Dr. Marta Revilla-León Bio: Dr. Marta Revilla-León is Faculty and Director of Research and Digital Dentistry at the Kois Center. She obtained her PhD in Prosthodontics and Digital Dentistry at The Academisch Centrum Tandheelkunde (ACTA) University in Amsterdam, her MSD in Prosthodontics at the University of Washington in Seattle, and an MS in Esthetic Dentistry at the Complutense University of Madrid. Dr. Revilla-León is a specialist in digital dentistry with more than 140 publications in peer-reviewed dental journals in the last four years related to facial and intraoral scanning methods, virtual patient integration, digital implant scans with photogrammetry systems, polymer, metal, and ceramic additive manufacturing technologies, development of dental devices with Exocad, 3Shape Dental System, Blender, and artificial intelligence for dental applications. Prior to this position, Dr. Revilla-León has been the Assistant Program Director in Advanced Education in General Dentistry at the Texas A&M University in Dallas. Currently, she is also Affiliate Faculty in the Graduate in Prosthodontic Program at the University of Washington in Seattle and in the Graduate in Prosthodontic Program at Tufts University in Boston.…

The Best Practices Show with Kirk Behrendt

1
845: The Profit Blueprint: Finding Money in Your Practice – Dr. Barrett Straub 58:44

cách đây 8 weeks trước58:44

58:44

You've studied hard, trained hard, and continue to work hard in your practice. So, why aren't you making more money? There's actually hidden money in your practice, and this episode will help you find it! Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to explain the two gaps in your practice and how you can shrink them to increase profitability. Do you want to see more money in the bank? To learn how to make it happen without more hours, patients, or stress, listen to Episode 845 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 845: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s courses and resources in the BPA: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Main Takeaways: There's nothing better than owning your own business — but you have to do it right. Your hidden money is in the effort gap and the collections gap. Close the gaps! Understand key KPIs in the gaps so you can make strategic decisions. Growth isn't the answer. It’s about keeping more of what you earn. Engage your team and make financial stability a shared goal. By knowing your gaps, you can plan for the future. Take it slow and do it the right way. Snippets: 0:00 Introduction. 1:31 ACT’s TTT, BPA, and Pro Coaching. 5:12 Why this is an important topic. 8:06 There is hidden money in your practice. 10:43 Objectives. 13:50 The effort gap, explained. 17:35 How to shrink the effort gap without dropping PPOs. 28:24 How to shrink the effort gap by dropping PPOs. 33:49 The collections gap, explained. 35:02 How to shrink the collections gap. 37:39 The overhead gap, explained. 39:20 The profit blueprint. 48:20 Final takeaways. 49:39 Do these four things on Monday. 53:03 Q&A: Where to access ACT’s Gaps at a Glance resource. 54:12 More about ACT’s BPA. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

1
844: Redefining Trust in Dentistry: Introducing the BPA App – Dr. Barrett Straub & Miranda Beeson 30:57

cách đây 9 weeks trước30:57

30:57

Today, there is so much information online. So, how do you know who to trust? In this special episode, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, and Miranda Beeson, ACT’s director of education, to announce the BPA app, an amazing new tool that provides a solution for every problem you will ever face in dentistry. Stop seeking bad Facebook advice! To be part of a space full of love, support, and guidance, get the new BPA app and listen to Episode 844 of The Best Practices Show! Learn More About Dr. Straub & Miranda: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 844: https://www.youtube.com/@actdental/videos Main Takeaways: Stop getting advice from Facebook. Not all of it is bad, but most are not helpful. Even if you're not seeking community, get the BPA app! It is full of resources. Support and optimize your team with the BPA app. It’s not just for dentists! Get more than practice advice from the BPA app. Connect with your tribe! Think better by using the BPA app. This is where the best minds will be! Snippets: 0:00 Introduction. 1:38 About ACT’s BPA and new BPA app. 3:17 Why the BPA app is important. 6:35 How to get the BPA app. 8:20 What the BPA app provides. 15:22 About TTT and Pro Coaching. 17:13 Find connection through the BPA app. 18:28 How the BPA app will help train and support your team. 21:07 Other key benefits of the BPA app. 23:17 Where to get the BPA app. 24:33 Final thoughts. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth. Miranda Beeson, MS, BSDH Bio: Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches. Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.…

The Best Practices Show with Kirk Behrendt

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843: Trust Breakers to Avoid – Ariel Juday 37:43

cách đây 9 weeks trước37:43

37:43

It takes years to build trust, and only seconds to break it. So, how do you strengthen and maintain such a fragile part of your practice? To help you cultivate trust between you, your team, and your patients, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to share the six common ways trust is broken and the steps you can take to avoid them. To create the foundation of a healthy practice, listen to Episode 843 of The Best Practices Show! Learn More About Ariel: Send Ariel an email: ariel@actdental.com Follow Ariel on ACT’s Instagram: https://www.instagram.com/actdental Send Gina an email: gina@actdental.com Email the ACT Team for their free resources: info@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 843: https://www.youtube.com/@actdental/videos Download ACT’s How Trustworthy are You? tool: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/How%20Trustworthy%20Are%20You.pdf Download ACT’s Building an Appreciative Workplace tool: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Building%20Appreciation%20in%20the%20Workplace-%20original%20(1).pdf Download ACT’s Communication Rhythms tool: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/ACT_Dental_-_Communication_Rhythms_DL.pdf Main Takeaways: Keep your word and manage expectations. Be upfront, transparent, and communicate clearly. Treat everyone fairly and give your team equal respect. Seek and listen to feedback, then follow through on them. Show accountability. Acknowledge and learn from your mistakes. Only set realistic expectations that you can deliver on consistently. Snippets: 0:00 Introduction. 1:11 Why this is an important topic. 4:33 Keep your word. 9:36 Be upfront and transparent. 15:07 Don't play favorites. 20:01 Listen to feedback. 27:33 Show accountability. 29:52 Under-promise and over-deliver. 31:48 Final takeaways. Ariel Juday Bio: Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning team/office, and to help everyone have fun in the process!…

The Best Practices Show with Kirk Behrendt

1
842: Empowering Women in Digital Dentistry: Boost Confidence, Competence, and Earnings in the AI-Driven Era – Allison Lacoursiere 36:38

cách đây 9 weeks trước36:38

36:38

Women have made progress in business and leadership. But they still face many challenges — especially when running a dental practice. If you are a woman struggling in this space, you are not alone! To help you thrive in work and in life, Kirk Behrendt brings back Allison Lacoursiere, founder of Clear Coaching, to share the secrets that will double your skill set, confidence, and income. To learn how to transform your practice and achieve work-life balance with AI, listen to Episode 842 of The Best Practices Show! Learn More About Allison: Send Allison an email: allison@yourclearalignercoach.com Follow Allison on Instagram: https://www.instagram.com/yourclearalignercoach Follow Women in Digital Dentistry on Instagram: https://www.instagram.com/womenindigitaldentistry Learn more about Clear Coaching: https://www.yourclearalignercoach.com Learn more about Women in Digital Dentistry: https://www.womenindigitaldentistry.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 842: https://www.youtube.com/@actdental/videos Read 10x is Easier Than 2x by Dan Sullivan: https://10xeasierbook.com Try NotebookLM: https://notebooklm.google Try Pearl AI: https://www.hellopearl.com Learn more about EOS: https://www.eosworldwide.com Main Takeaways: Dentistry is not men against women. It’s about moving forward together. Figure out what is truly important to you and prioritize those things. Learn about AI and how to use it ASAP. It is the way of the future. Utilizing digital tools will free up time for the things that matter. Don't just do more. Do things differently and strategically. As you think, you get. Think better and stay positive. Slow down in order to speed up progress. Snippets: 0:00 Introduction. 1:29 Allison’s background. 2:57 Don't do more — do differently. 5:31 The struggles of women in business and leadership. 7:47 It’s not men against women. 11:14 About Women in Digital Dentistry. 13:24 Why understanding AI is important. 15:33 How AI helps with human connection. 17:54 How AI can make you a better dentist. 21:33 Align your actions with your vision. 23:14 Know what is important to you. 27:04 The pain gap, explained. 29:15 Slow down to speed up. 30:45 Final thoughts. 32:35 More about Women in Digital Dentistry. Allison Lacoursiere, RDA, OA, CPC, ELI-MP Bio: Allison Lacoursiere, the creator of the Clear Aligner Systemization methodology and founder of Clear Coaching, is a leading expert in Clear Aligner Operations. With over a decade of dental experience and multiple certifications, including Registered Dental Assistant and Orthodontic Assistant, Allison collaborates with dental practices to optimize efficiency and boost productivity. As a dedicated female leadership coach, Allison is passionate about empowering women in dentistry and helping them reach their full potential. She has a deep commitment to advancing women's roles within the field. Allison is a respected faculty member of Align Technology, Upgrade Dental, and the Dental Speakers Institute. Her passion for coaching and consulting extends to helping dental offices enhance their culture and revenue by streamlining operations and improving team dynamics.…

The Best Practices Show with Kirk Behrendt

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841: 3 Pillars for a Better You in 2025 – Dr. Uche Odiatu 30:44

cách đây 10 weeks trước30:44

30:44

People want six-packs and Lamborghinis. But those don't lead to a better life! To share the foundation for satisfaction and fulfilment, Kirk Behrendt brings back Dr. Uche Odiatu, one of ACT’s favorite health and wellness gurus, to explain the three pillars of self-improvement for the new year and beyond. To learn how to care for your mind, body, and soul, listen to Episode 841 of The Best Practices Show! Learn More About Dr. Odiatu: Join Dr. Odiatu on Facebook: https://www.facebook.com/UcheOdiatu Follow Dr. Odiatu on Instagram: https://www.instagram.com/fitspeakers Learn more on Dr. Odiatu’s website: http://www.druche.com Register for the Bulletproof Health Retreat (February 20-23, 2025): https://www.tickettailor.com/events/bulletproofdentalpractice/1399192 Register for Dr. Odiatu’s Transform Your Body – Transform Your Life! course (August 2, 2025): https://www.pccdental.com/products/product/transform-your-body-transform-your-life More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 841: https://www.youtube.com/@actdental/videos Listen to The Peter Attia Drive podcast: https://peterattiamd.com/podcast Read Outlive by Peter Attia: https://peterattiamd.com/outlive Read Breaking the Habit of Being Yourself by Joe Dispenza: https://drjoedispenza.com/product-details/Breaking%20the%20Habit%20of%20Being%20Yourself Learn more about the Gottman Method: https://www.gottman.com Try the Oura Ring: https://ouraring.com Main Takeaways: Slow and steady wins the health race. There is power in consistency. Don't have an all-or-nothing mindset when it comes to your health. Make time for moments of quiet. This is where your ideas flow. Strengthen relationships to improve your mental well-being. Most successful people choose to exercise regularly. Keep a little bit of inconvenience in your life. No amount of alcohol is safe for you. Snippets: 0:00 Introduction. 1:15 Dr. Odiatu’s background. 3:26 The three pillars, explained. 5:25 What we get wrong about New Year’s resolutions. 6:36 Slow and steady wins the race. 9:33 A little inconvenience is good for the body. 11:34 Insights come in moments of quiet. 14:44 85% of CEOs exercise regularly. 16:09 Work on your relationships. 22:13 Final thoughts. 24:04 Dr. Odiatu’s future courses. Dr. Uche Odiatu Bio: Dr. Uche Odiatu has a DMD (Doctor of Dental Medicine). He is a professional member of the ACSM (American College of Sports Medicine), a Certified Personal Trainer (National Strength & Conditioning Association) NSCA, and the Canadian Association of Fitness Professionals (canfitpro). He is the co-author of The Miracle of Health (c) 2009 John Wiley (hardcover) & (c) 2015 Harper Collins, and has lectured in Canada, the USA, the Caribbean, the UK, and Europe. He is an invited guest on over 400 TV and radio shows, from ABC 20/20, Canada CTV AM, Breakfast TV, to Magic Sunday Drum FM in Texas. This high-energy healthcare professional has done over 450 lectures in seven countries over the last 15 years.…

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The Best Practices Show with Kirk Behrendt « »
806: 6 Critical Questions to Sharpen Your Vision – Part 1 – Miranda Beeson